Key Qualifications:

• Analysing, reproducing, and resolving customer problems of varying complexity across our ALM and Big Data Products
• Providing consultation to customers, over the phone and online
• Maintaining SLAs and resolving time critical issues
• Documenting problems and defects and improving support processes using our Knowledge Base, bulletins and advisories
• Working with other teams, especially QA and Engineering, to get the best results
• Taking ownership of issues from start to end
• Delivering flexible 24/7 cover including weekend and out-of-hours support

Description:

• Strong systems administration skills for Unix/Linux Servers Including LDAP, Apache & SQL
• Linux OS installation, configuration & virtualization
• An understanding of scripting in BASH, Python etc.  
• Knowledge of tools such as Chef, Puppet & Ansible
• Knowledge of Big Data ecosystem components such as Apache Hadoop, CDH, HDP, Ambari, HIVE
• Use & administration of version control tools, such as SVN & Git
• Excellent problem solving and analytical skills
• The ability to lay out a root cause analysis document
• The ability to write test plans to reproduce customer problems
• Team players who can also work on their own initiative
• An understanding of networking, both architectures and protocols
• The ability to multitask
• Good English language skills, both written and spoken

Education:

• Bachelor’s degree or equivalent experience in Computer Science or related field, or qualification from an accredited Academy 

Location

• Hybrid Sheffield, UK