Full-Time

Customer Success Manager

CO/MO

Updated on 11/12/2024

edmentum

edmentum

1,001-5,000 employees

Educational technology solutions for K-12 schools

Education

Compensation Overview

$77k - $96kAnnually

Senior

Colorado, USA + 1 more

More locations: Missouri, USA

Candidates must live in Colorado or Missouri.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Master’s degree in Education strongly preferred
  • 10+ years of combined experience leading education technology implementation
  • Strong leadership skills, including a history of leadership in a K-12 school district
  • Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
  • Knowledge of current educational trends, research, and state-specific requirements
  • Proven track record engaging in complex conversations with administrators, cabinet, and C-level leadership
  • Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
  • Strong understanding of curriculum and instruction
  • Strong understanding of project and program management
  • Ability to be broadly focused and manage multiple efforts concurrently
  • Advanced risk management and contingency planning experience
  • Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
  • Ability to analyze client usage and student progress and performance data to make data-driven recommendations
  • Confidence to identify and communicate implementation missteps with clients
  • Ability to work in fast-paced, changing, and ambiguous environments
  • Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
  • Passion for driving change in education
  • Ability to travel up to 65%
  • MUST LIVE IN COLORADO OR MISSOURI
Responsibilities
  • Be a subject matter expert who owns the implementation of program outcomes from start to finish.
  • Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics.
  • Serve as an escalation point to facilitate the resolution of unexpected issues.
  • Develop and communicate risk management plans as needed to ensure successful implementation outcomes.
  • Prioritize efforts based on risk, growth, strategic value, and renewal timeframe.
  • Monitor and maintain high levels of customer satisfaction, while managing expectations.
  • Increase adoption of Edmentum programs by providing strategic thought partnership.
  • Ensure all stakeholders have a 360-degree view of customer health.
  • Support sales by demonstrating credibility and high levels of expertise in meetings.

Edmentum creates educational technology solutions designed to improve student outcomes in K-12 education. Their products help educators address learning challenges such as knowledge gaps, concept mastery, and credit recovery by providing data-driven tools that tailor educational experiences to individual student needs. Edmentum serves a wide range of clients, impacting over 43,000 schools and 5.2 million students across the U.S. and more than 100 countries. Unlike many competitors, Edmentum focuses on integrating its technology into existing school curriculums, allowing teachers to offer personalized learning experiences. The company's goal is to enhance the educational journey of students by equipping educators with effective tools and fostering strong relationships with them.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$42M

Headquarters

Bloomington, Indiana

Founded

1960

Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, such as with Clark County School District, showcase Edmentum's ability to deliver evidence-based improvements in student outcomes.
  • The addition of experienced executives like Chris Benwell and Andrew Lippert to the leadership team signals a strong focus on growth and technological innovation.
  • New CTE courses introduced in collaboration with America Succeeds highlight Edmentum's commitment to preparing students for diverse career pathways.

What critics are saying

  • The competitive EdTech market requires continuous innovation to maintain Edmentum's leadership position.
  • Frequent changes in executive leadership could lead to strategic misalignments and operational disruptions.

What makes edmentum unique

  • Edmentum's data-driven approach allows for highly personalized learning experiences, setting it apart from competitors who may offer more generic solutions.
  • The company's extensive reach, impacting over 43,000 schools and 5.2 million students globally, demonstrates its significant market penetration and influence.
  • Edmentum's focus on addressing specific educational challenges like knowledge gaps, concept mastery, and credit recovery provides targeted solutions that are highly relevant to K-12 educators.

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