INACTIVE
Full-Time
General Manager
Posted on 3/26/2024
Designer clothing for men and women
Consumer Goods
Mid, Senior
Toronto, ON, Canada
Required Skills
Sales
React.js
Communications
Management
Customer Service
Requirements
- 5+ years experience as high volume Store Manager
- Computer proficiency with MS Office; Outlook, Excel, Word
- Excellent interpersonal skills supporting a team environment
- Excellent English communication - verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
- Goal oriented: ability to stay focused on creating winning results
- Dedicated to high levels of Customer Service and Sales Productivity
- Areas indicating leadership skills such as volunteer work
Responsibilities
- Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements
- Foster a positive team environment by empowering members to participate and cooperate on store initiatives
- Drive employee engagement through consistent recognition and providing training to improve on performance
- Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
- Provide department insight related to the customer experience and communicates information to district team and to corporate partners
- Host corporate office partners and activities regularly
- Partner closely with home office partners to share field feedback that supports growing profitable sales, building future initiatives and strategies
- Ensure customer service levels are met and exceeded beyond expectations at every opportunity. Sets the brand example
- Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
- Ensure that customer and employee experience are prioritized over workload or tasking
- Motivate and coach store team to achieve personal and store sales goals
- Monitor sales floor and zone coverage to drive sales and maintain customer focus
- Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
- Ensure store teams receive customer service & product knowledge training to strengthen selling skills
- Model and ensure dress code compliance
- Achieve personal SPH goals*
- Recruit quality high level management candidates
- Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
- Ensure management and service associates clearly understand and meet job expectations
- Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
- Coach and mentor staff to achieve optimal results including succession planning for current and future positions
- Lead new hire on-boarding and training
- Ensure store meets visual merchandising and maintenance standards
- Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
- Train and support store team in the planning and supervision of store flips and regular merchandising needs
- Ensure store works to merchandising/flip calendars
- Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
- Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives
- Lead the stores’ business planning process
- Achieve or exceed financial plans through effective planning and management
- Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
- Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses
- To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
- Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
- Train managers and sales associates in inventory management and supervise physical inventory count
- Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
- Ensure operational integrity & asset protection compliance in day to day operations & practices
Club Monaco is a leading designer clothing brand, renowned for its classic, effortless, and versatile men's and women's apparel. The company prioritizes high-quality textures, forms, fabrics, and designs, ensuring that its products meet the highest standards of craftsmanship. This focus on quality and attention to detail makes it a great place to work for those passionate about fashion design and innovation.
Company Stage
Acquired
Total Funding
N/A
Headquarters
New York, New York
Founded
1985
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 5%INACTIVE