The Opportunity

The Sr. Salesforce Administrator is a key member of our Revenue Operations function responsible for the management and administration of the company’s CRM (Salesforce). Partnering with internal stakeholders, this role will ensure the adoption and utilization of go-to-market systems (including Salesforce) across the business. The Salesforce Administrator, reporting to the VP, Revenue Operations, has a strong understanding of the Salesforce ecosystem and a desire to be challenged with continuous learning.  This role will have the opportunity to collaborate with stakeholders from across various functions including go-to-market (Sales, Marketing, Customer Success) and Finance teams. 

*This position will be hybrid with 3 days/week in our Atlanta, GA or Oakville, ON office. 

Duties and Responsibilities 

Salesforce (CRM) Administration 

• Own the Salesforce ecosystem including system configuration, maintenance and upgrades 

• Collaborate with go-to-market teams to maintain, support, and enhance system integrations 

• Mapping existing processes, identifying opportunities for automation, and removing friction for the revenue teams to create one centralized source of truth 

• Handle all basic administrative functions including user account maintenance, profile and permission management, reports and dashboards, workflows, approval processes, and other routine tasks 

• Primary point of contact for all user inquiries owning and managing the support ticketing system and resolving issues in a timely manner 

• Work independently with business leads to define, document, and develop solutions  

• Support operational, administrative, and change management activities. 

Enablement 

• Onboard, train and coach new users and grow the Salesforce skill set across the organization 

• Develop documentation and knowledge base for user reference to promote best practices in Salesforce usage 

• Design, document, build and test Salesforce functionality as required and communicate new features to users 

• Eliminate manual processes, repetitive tasks 

• Understand business processes, optimize our systems and tools to enhance them 

• Interface with key business stakeholders to align the CRM with our sales strategy and execution efforts 

Qualifications 

• 5 years of Salesforce experience, preferably in a SaaS B2B environment 

• A minimum of 3 years experience as Salesforce Administrator 

• Experience with sales and service clouds a must 

• Salesforce Certification preferred 

• Strong understanding of SFDC best practices 

• Experience working with functional business leads to define suitable processes to support operational, administrative, and change management activities 

• Effective written and verbal communicator with demonstrated ability to work effectively   across all levels of the organization 

• Demonstrated ability to assess the impact of new requirements in Salesforce   

Core Competencies 

• Problem-solving 

• Project management 

• Communication 

• Results orientation 

• Analytical 

• Planning and organizing 

• Teamwork 

• Critical Thinking 

• Decisiveness 

• Conceptual thinking 

Key Performance Indicators 

• Reliability of Salesforce data outputs (Data Quality) 

• Implementation of new systems and process 

• System and process adoption from internal users/stakeholders 

What It’s Like to Work at Euna Solutions  

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible time and remote work  
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  
 

About Euna Solutions  
 

Euna Solutions® is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector. Euna Solutions offers trusted, easy-to-use solutions for procurement, payments, grant management, budgeting, and special education administration that are trusted to increase operational efficiency, transparency, collaboration, and compliance. Working with more than 3,000 government and public sector organizations across North America, Euna Solutions strives to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technology’s GovTech 100 list, an annual list of the top 100 companies focused on, making a difference in and selling to state and local government agencies across the U.S. To learn more, visit www.eunasolutions.com. 

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/    

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you’re excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

  
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.