Full-Time

Client Care Specialist

World Relief

World Relief

1,001-5,000 employees

Christian humanitarian organization serving the vulnerable

Social Impact

Junior, Mid, Senior

Appleton, WI, USA

Requirements
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
  • Valid drivers license, ability to pass a motor vehicle record check and maintain a clean driving record
Responsibilities
  • Greet refugee clients at the airport upon arrival and coordinate clients' first meal, transportation to their new home, and other details
  • Visit clients in their homes to assess their well-being and determine current needs
  • Provide additional home visits to minor cases (clients who arrive without their parents) and assess placements with guardians, as required by grant funding
  • Meet with clients to enroll them in various programs by providing orientations on services and completing enrollment paperwork
  • Develop service plans for each case member with an emphasis on achieving self-sufficiency goals within the program service period
  • Assist clients in developing goals for their service plans and implement a plan to work toward goal completion
  • Transport clients to essential appointments such as medical appointments, ELL program registration, school registration for children, etc.
  • Assist clients in opening bank accounts
  • Serve as the main point of contact for clients enrolled in various programs and be available to clients during normal business hours of Monday-Friday 9:00 am – 5:00 pm
  • Report on client needs to other Refugee Programs staff during regular collaborative case management meetings
  • Advocate on behalf of clients and collaborate with community agencies on referrals based on their unique needs
  • Connect with World Relief volunteers paired with clients to provide welcome and support
  • Record all client interactions and progress in case notes utilizing online databases
  • Other duties as assigned

Company Stage

Grant

Total Funding

$120K

Headquarters

Baltimore, Maryland

Founded

1944

Growth & Insights
Headcount

6 month growth

8%

1 year growth

32%

2 year growth

41%