Customer Service Representative/ Inside Sales

Job Duties:

• Sell hydraulic and industrial hose, gasket products and maintain customer accounts
• Take orders via phone and email
• Enter orders and product quotes into the operating system
• Emphasize salable features, quotes prices and credit terms and prepare sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepare reports of business transactions in company database
• Work with account managers to keep account activities up to date
• Investigate and resolve customer challenges with deliverables

Requirements:

• 3 years related experience and/or training; or Bachelor’s degree is preferred, but not required
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
• Knowledge of hydraulic and industrial hose/ components including pipe, valve and fittings is preferred, but not required

Work Environment & Physical Demands:

• This position works in an office / warehouse setting, with some outdoor exposure during the workday. While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds.