We are a leading cybersecurity company with multiple offices (San Francisco and Redwood City, CA; Herndon, VA; and Washington, D.C.) working to fundamentally disrupt the way organizations deliver and access the web, as well as conduct digital investigations. The world’s most at-risk organizations rely on Authentic8 to completely eliminate the risk of using the web. More than 700 government agencies and commercial enterprises trust Authentic8’s 100% cloud-native, Silo Web Isolation Platform to protect their most at-risk data and missions. Silo is designed ground-up with zero-trust principles, delivered via globally-scaled infrastructure, and configurable to solve a wide range of security challenges. Our flagship product, Silo for Research, is the market-leading solution for conducting secure and anonymous digital investigations and intelligence work across the surface, deep and dark web.

Authentic8 is looking for an onsite IT Desktop Support Technician to participate in all facets of IT end user support responsibilities for a growing company. The IT Desktop Support Technician is an IT essential worker who provides in-person support to staff at our offices, as well as support for our remote workers. Your role is to operate the company’s IT endpoint management systems and services, provision and maintain company endpoints & assets, and generally help employees stay productive as they utilize IT systems & services in each of our offices. Your customer service skills are just as important as your technical skills. A successful candidate will also possess a strong desire to learn new technologies and grow their role and career.

Responsibilities:

Endpoint provisioning and management including: Apple, Microsoft, and Linux laptop OSes, iOS, ChromeOS, and Android mobile OSes, Apple for Business services, Microsoft endpoint management services, SAML IdP and SAML SP integrations, MFA, Apple endpoint management services, Authentication integration with cloud services and various 3rd party systems
Administer and maintain the following IT endpoint management services: Building and publishing Windows installers for use with MEM and building and publishing Apple installers for use with Jamf
Manage in-office printing, scanning, & faxing services
Manage backups of endpoints and assist with administration of backup servers & services
Assist with administration and maintenance of corporate IT managed business systems and services (e.g., MS Office, Google Workspace, Salesforce, et al)
Assist with maintaining corporate Wi-Fi access and services for endpoints
Assist with maintaining corporate LAN and edge network devices
Assist with management of vendor relationships: ISPs, Mobile Plans, Apple, CDW, Microsoft, et al.

Requirements:

3+ years of Microsoft Windows and Mac OSX endpoint management
3+ years with virtualization platforms (VMWare or Citrix)
3+ years of helpdesk or similar customer service oriented role
2+ years supporting enterprise networks (Wi-Fi, Firewalls, VPN, and corporate LANs)
2+ years managing cloud-based applications
Minimum associates degree or equivalent in IT, Information Security, or equivalent technical discipline
Must be able to work from both DC and Herndon offices (4-5 days a week)
Communicate effectively with both highly technical and non-technical users
Ability to write clear documentation for IT systems, processes, procedures, et al.
Light office management
Participate in IT portion of employee onboarding activities for new hires

Highly Desired:

BS in IT, Information Security, Computer Science, Software Engineering, or equivalent technical discipline
Experience with SSO & SAML authentication
Experience with Powershell or other scripting language
Experience with enterprise networks as they pertain to endpoints
Background in InfoSec

Salary Range

$75,000 - $85,000 + Bonus & Equity

Authentic8 Core Values & Principles:

Integrity: We apply our best efforts. We are honest with and accountable to others.

Mission-Focused: We clearly define and communicate our goals and do not stray in the pursuit of our objective.

Respect: We value and respect the ideas and experience our diverse backgrounds bring us. Positive consideration of differing viewpoints makes us stronger.

We are collaborative: We recognize the best work is the product of teams. We must each be reliable and expect to rely on others.

We are transparent: By operating with common information and understanding we ensure that we are aligned.

We find innovative solutions: We seek innovative solutions not as a buzzword but as a means to solve difficult problems with zeal, efficiency and quality.

We take ownership: We are responsible for our actions, our reputation and our business.

Authentic8 offers competitive benefits, including medical, dental and vision, flexible PTO, a 401k program and stock options.

It is the policy of Authentic8 to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

IT Desktop Support Technician

Authentic8

Compensation Overview

Responsibilities:

Requirements:

Highly Desired:

Salary Range

6 month growth

1 year growth

2 year growth

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