Warranty Administrator-Capital Chevrolet Buick GMC

Company:

Capital Chevrolet Buick GMC Inc

Are you detail-oriented and thrive in a fast-paced automotive environment? Join us as a Warranty Administrator!

The Warranty Administrator is a critical position responsible for managing and processing warranty claims efficiently. This role plays a vital part in ensuring accurate documentation, timely submission of claims, and facilitating communication between the service department, manufacturers, and customers. The purpose of this position is to contribute to the overall efficiency of the service center, maximize warranty recovery, and uphold customer satisfaction.

ESSENTIAL DUTIES:

• Review and process warranty claims in accordance with manufacturer guidelines and policies

• Ensure accurate documentation and completeness of all required information

• Communicate effectively with manufacturers to submit warranty claims and obtain authorization

• Follow up on pending claims and resolve any discrepancies

• Maintain organized and accurate records of all warranty claims and related documentation

• Generate reports on warranty claim status and recovery

• Collaborate with service advisors to ensure accurate documentation of warranty-related repairs

• Provide guidance on warranty processes and requirements

• Verify that the parts and labor claimed in warranty submissions align with the service performed.

• Ensure compliance with manufacturer warranty terms

• Maximize warranty recovery by identifying opportunities and addressing any issues affecting claim approval

• Track and report on warranty recovery metrics

QUALIFICATIONS:

• 1-2 years experience as a Warranty Clerk or in a similar role within the automotive industry

• High school diploma or equivalent. Additional coursework in automotive technology or warranty administration is a plus

• Familiarity with warranty systems and processes

• Strong organizational and multitasking abilities

• Attention to detail in processing warranty claims

• Excellent verbal and written communication skills

• Ability to effectively communicate with manufacturers and customers

• Proficient in analyzing warranty data and identifying trends.

• Ability to troubleshoot and resolve warranty-related issues

• Proficient in using warranty software and Microsoft Office applications

We’re looking for someone who thrives on accuracy and efficiency—if that’s you, apply today!

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.