Full-Time

Customer Success Manager

Posted on 5/8/2024

OpenGov

OpenGov

501-1,000 employees

Cloud software for government operations

Government & Public Sector

Mid

Plano, TX, USA

Required Skills
Sales
Communications
Salesforce
Requirements
  • 2-5 years of experience in Customer Success Management within a fast-growing company
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Proven experience working at SaaS companies and solutions
  • Strong interpersonal skills and track record of building collaborative relationships
  • Familiarity with sales cycles in competitive markets
  • Technical aptitude and proficiency with Salesforce as well as emerging CS solutions like CSM platforms (i.e. Gainsight, Komiko, etc)
  • Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a plus
  • Exceptional presentation, organizational, and communication skills (both written and verbal)
Responsibilities
  • Drive platform adoption, engagement, and expansion across a territory of 40-80 government customers
  • Build strong relationships with customers and ensure high customer retention and satisfaction rates
  • Monitor customers’ health, usage, and ongoing/changing needs and execute playbooks to assist them in maximizing value from solutions
  • Develop and execute plans to expand relations with customers at both elected and appointed official levels
  • Support the Professional Services and Technical Support teams in deploying solutions, training customers, and driving more effective usage
  • Gather and communicate customer feedback and feature requests
  • Occasionally travel to meet customers in-person, identify expansion opportunities, manage upsells, and coordinate cross-sell with sales executives

Working at OpenGov Inc. positions you at the forefront of enhancing governmental operations with their specialized cloud software solutions designed specifically for local governments, state agencies, school districts, and special districts. By focusing on key areas such as budgeting, procurement, asset management, and permitting and licensing, the company leads in creating tools that improve collaboration and efficiency. This makes it an excellent workplace for those interested in directly impacting community engagement and governmental effectiveness through innovative technology.

Company Stage

M&A

Total Funding

$2B

Headquarters

San Jose, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

12%

2 year growth

62%

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers