Nuuly Manager

Role Summary

Nuuly is seeking a Manager, Technical Business Analysis who will lead a team of Business Systems Analysts supporting multiple cross-functional engineering teams (Services, Front-End, iOS). This role ensures successful sprint execution, quality delivery, and alignment between business requirements and technical implementation. The Manager, Technical Business Analysis coaches BSAs through the scrum process, oversees story breakdown and refinement, and serves as the central point of contact for sprint status and initiative tracking. This role bridges Product Management, Engineering, QA, UX, and Analytics to maintain delivery quality and momentum across the customer experience organization.

Role Responsibilities

• Manage and mentor a team of Business Systems Analysts aligned with cross-functional engineering teams
• Oversee sprint planning, execution, and retrospectives across multiple delivery teams, serving as primary point of contact for status, blockers, and escalations
• Coach BSAs on ticket writing, backlog refinement, and scrum facilitation
• Lead story breakdown sessions with BSAs and Product Management to translate business requirements into technical specifications
• Coordinate with QA, UX, and Analytics teams to ensure deliverables meet quality standards before deployment
• Assess delivery risk, manage dependencies across teams and initiatives, and provide capacity forecasting input
• Partner with Product Management to gather and validate functional business requirements and manage expectations when priorities shift
• Establish and maintain documentation standards for requirements and technical specs
• Identify process improvements and explore AI capabilities to streamline workflows and increase team efficiency
• Foster knowledge sharing and best practices across the analyst team

Role Qualifications

• 5+ years of experience in product delivery, business systems analysis, or technical project management roles within internet, ecommerce, or consumer-facing technology companies
• 2+ years of people management experience, preferably leading business analysts or scrum masters
• Deep knowledge of Agile Scrum methodology and sprint management practices
• Experience managing delivery across multiple engineering teams simultaneously
• Proven ability to translate business objectives into functional requirements and technical specifications
• Experience with complex system architecture, integrated software solutions, and REST microservice applications. 
• Certified Scrum Master (CSM) or Project Management Professional (PMP) preferred

• Practical experience using Large Language Models (ChatGPT, Claude, etc.) for work tasks
• Understanding of prompt engineering and how to provide effective context to AI tools
• Familiarity with structured AI guidance methods (system prompts, rules files, agent configurations)
• Knowledge of AI tool integration concepts (MCP, connectors, agentic workflows)
• Ability to identify opportunities where AI can drive efficiency improvements

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.