Operations Technical Specialist
Posted on 3/28/2023

1,001-5,000 employees

Database management software
Cambridge, MA, USA
Experience Level
Desired Skills
Data Analysis
Operations & Logistics
  • 5+ years of experience implementing or operating EMR or HIE software solutions
  • Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
  • Experience with healthcare messaging and interoperability standards
  • Ability to analyze and improve operational processes
  • Enthusiastic about customer and team success
  • Strong organizational skills
  • Strong problem-solving and time management skills
  • Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships
  • Experience working in a fast paced environment with continual demands and changing priorities
  • Demonstrable solution delivery experience including functional/technical ownership
  • Experience with SQL, data analysis and database methodologies
  • Experience of InterSystems Caché/Ensemble, IRIS or HealthShare is a definite plus but not essential
  • BS in Computer Science or equivalent technical degree and experience
  • Execute day-to-day operations of industry leading healthcare organizations
  • Communicate with current customers on a regular basis to understand their processes and needs - to translate those into solution requirements, understand needed changes over time, and help customers get the greatest value from HealthShare solution
  • Reviews solution architecture and solution design documentation
  • Optimizing operational processes and procedures for maximum efficiency while maintaining high quality standards
  • Assisting with the implementation of new operation processes and operation procedures
  • Identifying ways to improve customer experiences and customer satisfaction
  • Interacting with customers and internal stakeholders, answering questions, and resolving issues in a timely manner
  • Develop and maintain customer confidence through targeted reporting and shared customer insight into operational performance
  • Work proactively and collaboratively with other team members to achieve team goals and establish a culture of success and learning within the team
  • Maintaining policy and procedure documents
  • Keep up-to-date with InterSystems products and Healthcare and IT industry developments and undertake any relevant self-development or training
  • Keep up-to-date with IT technologies and practices including hardware and software solutions to help provide the most efficient, highly available, and cost effective solution