Technical Writing Intern @ Benesch

Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. Diverse ideas come from diverse people, and we are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job!

Technical Writer Intern

Benesch is looking for a talented and detail-oriented Technical Writer Intern to join our Railroad User Support team. This role will play a critical part in supporting our railroad clients by developing comprehensive user guides and Standard Operating Procedures (SOPs) for the software solutions we provide. The ideal candidate will have a passion for technical writing and an interest in the Civil Engineering industry, with the ability to distill complex technical information into clear, user-friendly documentation. There is potential for this role to assist with desk help tickets and provide hands-on support to our clients.

Location

This position offers a work-from-home schedule with the flexibility to work from the following offices that host a Railroad-team: Omaha, NE; Cincinnati, OH; Chicago, IL; and Jacksonville, FL. This allows you to benefit from mentorship by professionals in the office during your internship at Benesch!

Benesch’s Railroad Division is made up of highly skilled rail professionals, many of whom are former employees of operating railroads. This firsthand experience working on designing and maintaining active rail systems uniquely equips our team to develop innovative solutions to a wide variety of rail projects.

The Impact You Will Have

Collaborate with Benesch’s Railroad User Support team to create, write, and publish detailed user guides and SOPs tailored to the needs of our railroad clients.
Work closely with software developers, engineers, and user support specialists to gather information and ensure the accuracy and usability of documentation.
Ensure all documentation aligns with Benesch’s standards and effectively supports our clients’ operations.
Provide assistance with desk help tickets, offering user support and troubleshooting as needed to maintain smooth operations for our railroad clients.
Continuously update and refine documentation as software features and client needs evolve.

What You Will Need

Currently pursuing or recently completed a degree in Technical Writing, Communications, Computer Science or a related field.
Strong writing and editing skills with an emphasis on clarity, accuracy, and attention to detail.
Familiarity with creating technical documentation, user guides, and SOPs, especially in a technical or engineering context.
Basic understanding of software applications and user support processes.
Excellent communication and collaboration skills, with a team-oriented mindset.
Interest or experience in the railroad industry or civil engineering is a plus. #LI-AG1

#LI-MM1

Explore the Benefits of Working at Benesch!

At Benesch, we prioritize the health and wellness of our employees, understanding that their well-being is crucial for both personal and professional success. We offer a range of benefits for eligible employees, including insurance, retirement plans, and wellness programs. Our Total Rewards package is designed to support a healthy lifestyle and can be customized to meet the needs of our employees and their families. Click here to learn more about some of the benefits of working at Benesch!

Professional Development

Opportunities for management and leadership development at all levels, including executive coaching and leadership development for Team Leaders, Group Managers, Division Managers, and Executive Leaders
Tuition reimbursement for job-related courses
Ongoing professional development through resources like Red Vector, LinkedIn Learning, technical team meetings, knowledge-sharing training sessions
Personalized training and career development plans with your manager
Funding for training, committee work, professional organization memberships, and licenses/certifications
Support for active participation in professional organizations to foster leadership and community engagement

Retirement Benefits

Access to valuable retirement planning tools, education, and individual meetings with plan advisors at no charge
Potential for Benesch to contribute up to 9% of your gross compensation to your retirement plan (5% profit-sharing contribution to your 401(k) plan, regardless of your own contributions & 80% match on your contributions, up to a maximum company contribution of 4%)

Work/Life Balance

Flexible work schedules and hours, including work-from-home options (dependent on the role)
Generous Paid Time Benefits (PTB) that increase with your career
Immediate use of annual PTB; no accrual needed with the ability to bundle time-off plans for extended vacations or life events
Ten days of paid parental leave for birth, adoption, or foster placement

Employee Engagement

Opportunities to contribute beyond regular job duties
Work-Life Team: Implements programs to boost productivity and work-life balance
Rewards & Recognition Team: Cultivates a culture of appreciation
Corporate Social Responsibility Team: Manages matching gift programs, community service, student scholarships, and more
Equity, Diversity & Inclusion Team: Promotes positive change and supports a diverse workforce.

If you are based in California, we encourage you to read this important information for California residents linked here.

Benesch is an Equal Employment Opportunity/ Affirmative Action/ Disability/ Protected Veteran Employer. Qualified applicants are evaluated without regard to race, color, religion, sex, national origin, political affiliation or belief, sexual orientation, age, gender identity, disability, status as a protected veteran, or any other protected characteristic. For more information about your EEO rights as an applicant under the law, please download the below documents:

Know your Rights: Workplace Discrimination is Illegal

EEO Information

For more information about pay transparency, please download the below document:

Pay Transparency Policy Statement

We will be accepting applications on an ongoing basis until a candidate is found.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch’s Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing [email protected]. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

Recruiters or staffing agencies: Benesch is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a Benesch employee without a recent, current, and fully executed agreement on file. Please direct all communications to the HR team at [email protected]

Technical Writing Intern

Benesch