Product Manager, Support Products-Agent Platform
Posted on 11/13/2021
Seattle, WA, USA • San Francisco, CA, USA
- Creating a unified tooling framework that integrates securely with Stripe data and delivers a world class Agent experience for investigating user issues
- Scaling an agent workflow platform that enables product teams at Stripe to ship with velocity, and our Operations partners to deliver great support experiences from day 1
- Defining the product strategy for Knowledge - systematically improving internal and external knowledge; how it is created, updated, distributed and observed
- Equipping (building, buying or integrating) our agents with intelligent, personal tooling that enables them to be experts on both the customer and their problem from the very first contact
Payment processing platform
Stripe's mission is to increase the GDP of the internet. Stripe is a technology company that builds economic infrastructure for the internet.
- Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
- Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
- A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.
Company Core Values
- An environment of growth
- Intentional communication
- Fast-paced, detail oriented
- Voraciously curious