Simplify Logo

Full-Time

Customer Success Manager

Paid Search

Confirmed live in the last 24 hours

Adthena

Adthena

51-200 employees

Search intelligence and competitive analysis tools

Data & Analytics
Consulting
Consumer Software

Junior, Mid

Remote in UK

Category
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Management
Google AdWords
Marketing
Requirements
  • Minimum of 2 years experience in managing Google Ads/search accounts for clients
  • A good understanding of the Digital Marketing landscape, PPC, including the Search ecosystem
  • Experience in client-facing client services roles, strong stakeholder skills up to CxO level
  • Strong analytical skills
  • A customer-centric approach focused on delivering value
Responsibilities
  • During the first 30 days, you will: Learn about the product, the business, the tools we use and the processes to set you up for success in your new role
  • After 60 days, you will have: Arranged calls and F2F meetings with key stakeholders on a pre-assigned ‘green’ client list. These will be assigned to you in blocks, eventually, you will manage up to 30 clients, depending on the size of the clients.
  • Moving forward you will be responsible for driving engagement via monthly catch-ups and contributing to Quarterly Business Reviews.
  • Co-own success plans with your clients, guiding them through key milestones to achieve value, and capturing outcomes along the way.
  • Act as a trusted advisor, an extension of their team, delivering strategic insights and best practices where necessary
  • Be the voice of the customer, providing feedback internally to product and management
  • After 90 days, along with your Account Manager, you will have successfully conducted Business Reviews with senior stakeholders for each of your clients, fostering a high client Health Score in your book of business and building referable relationships with key clients
  • After 12 months, you will have delivered an exceptional client experience, leading to 90%+ gross revenue retention
  • Proved value on current subscription and scoped out potential upsell opportunities for Account Management.
  • After 18 months, you will have a proven track record as an Adthena CSM, where you can further your career as an individual contributor or explore a management career path.

Adthena provides search intelligence and competitive analysis tools for digital marketing, helping marketing teams in industries like automotive and finance optimize their search campaigns and protect their brand. The company offers solutions such as campaign optimization and market entry strategies, using artificial intelligence and market data to enhance clients' return on investment (ROI). Adthena stands out by offering a comprehensive market view, enabling clients to make informed strategic decisions and reduce costs. The goal is to empower marketing teams with the insights and tools needed to succeed in a competitive digital landscape.

Company Stage

Series A

Total Funding

$55.2M

Headquarters

London, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Adthena's strategic partnerships with companies like Kantar enhance its credibility and market reach.
  • The appointment of Phillip Thune as CEO signals a strong leadership direction for the company's next growth phase.
  • Recent financing rounds, including a $13.5M junior credit facility, provide the financial backing needed for expansion and innovation.

What critics are saying

  • The competitive landscape in digital marketing and search intelligence is intense, requiring Adthena to continuously innovate to maintain its edge.
  • Dependence on AI and automation tools means any technological failures or inaccuracies could significantly impact client trust and satisfaction.

What makes Adthena unique

  • Adthena's AI-powered search intelligence offers a whole market view, setting it apart from competitors who may focus on narrower data sets.
  • Their suite of solutions, including campaign optimization and brand protection, provides comprehensive tools for marketing teams to enhance performance and protect brand equity.
  • The recent launch of innovative tools like the Ask Arlo chatbot and Brand Activator automation tool demonstrates Adthena's commitment to continuous innovation.