Full-Time

Customer Success Manager

Paid Search

Posted on 8/19/2024

Adthena

Adthena

51-200 employees

Search intelligence and competitive analysis tools

Consulting
Consumer Software

Junior, Mid

Remote in UK

Remote-friendly position.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Management
Google AdWords
Marketing
Requirements
  • Minimum of 2 years experience in managing Google Ads/search accounts for clients
  • A good understanding of the Digital Marketing landscape, PPC, including the Search ecosystem
  • Experience in client-facing client services roles, strong stakeholder skills up to CxO level
  • Strong analytical skills
  • A customer-centric approach focused on delivering value
Responsibilities
  • During the first 30 days, you will: Learn about the product, the business, the tools we use and the processes to set you up for success in your new role
  • After 60 days, you will have: Arranged calls and F2F meetings with key stakeholders on a pre-assigned ‘green’ client list. These will be assigned to you in blocks, eventually, you will manage up to 30 clients, depending on the size of the clients.
  • Moving forward you will be responsible for driving engagement via monthly catch-ups and contributing to Quarterly Business Reviews.
  • Co-own success plans with your clients, guiding them through key milestones to achieve value, and capturing outcomes along the way.
  • Act as a trusted advisor, an extension of their team, delivering strategic insights and best practices where necessary
  • Be the voice of the customer, providing feedback internally to product and management
  • After 90 days, along with your Account Manager, you will have successfully conducted Business Reviews with senior stakeholders for each of your clients, fostering a high client Health Score in your book of business and building referable relationships with key clients
  • After 12 months, you will have delivered an exceptional client experience, leading to 90%+ gross revenue retention
  • Proved value on current subscription and scoped out potential upsell opportunities for Account Management.
  • After 18 months, you will have a proven track record as an Adthena CSM, where you can further your career as an individual contributor or explore a management career path.

Adthena provides search intelligence and competitive analysis tools for digital marketing, helping businesses in various industries optimize their search campaigns and protect their brand. Its solutions include campaign optimization, brand protection, and market entry strategies, all powered by artificial intelligence and market data. Adthena stands out by offering a complete market view, enabling clients to make informed strategic decisions based on comprehensive insights. The company's goal is to empower marketing teams to excel in the digital landscape and achieve measurable growth.

Company Stage

Debt Financing

Total Funding

$22.5M

Headquarters

London, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven search intelligence tools boosts Adthena's market potential.
  • Adthena's Retail Search Intelligence Solution aligns with expanding digital marketing budgets.
  • Growing focus on local search optimization supports Adthena's Local View solution.

What critics are saying

  • Emerging AI-driven platforms may erode Adthena's market share with competitive pricing.
  • Stricter privacy regulations could limit Adthena's data collection capabilities.
  • Economic downturns may reduce spending on Adthena's subscription-based services.

What makes Adthena unique

  • Adthena's 'Whole Market View' offers comprehensive insights into organic and paid search.
  • The platform processes over 10TB of data daily, indexing 500 million adverts.
  • Adthena's AI-driven tools provide strategic intelligence for brand protection and market entry.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

401(k) Retirement Plan

Unlimited Paid Time Off

Home Office Stipend

Family Planning Benefits

Flexible Work Hours

INACTIVE