Full-Time

Manager of Customer Success-Public Sector

Confirmed live in the last 24 hours

Cribl

Cribl

501-1,000 employees

Data observability solutions for tech businesses

Data & Analytics
Enterprise Software

Compensation Overview

$150k - $200kAnnually

Mid

Remote in USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Product Management
Data Analysis
Requirements
  • 3+ years people management experience with Customer Success, technical consulting, professional services or related customer-facing organization
  • Background of successfully selling to the US Federal Government (CIV, DoD, IC and leverage the Channel and FSI Communities) and State & Local Government
  • Experience hiring and developing a high performing team
  • Experience managing a portfolio of customers to drive product adoption, or responsible for delivering complex customer projects
  • Experience managing a highly technical team
  • Proven ability to manage competing priorities in a fast-paced environment
  • Travel a couple of times per quarter or more as the business requires
Responsibilities
  • Hire, coach, and mentor a team of highly technical Customer Success Engineers
  • Drive value for customers by helping them achieve their business and technical outcomes
  • Own a portfolio of customers and drive attainment of targets for onboarding, adoption, and expansion.
  • Identify adoption and growth potential in your portfolio as you work with your supporting sales teams.
  • Conduct periodic customer health checks to Identify risk, and work with your team to create and execute "get well" plans
  • Collaborate cross functionally across teams including Customer Success, Sales, Product Management, Support, Advocacy, Analytics, and Professional Services to ensure customers' success with focus on onboarding, adoption, and expansion
  • Drive standardization and consistency by guiding your team to document and maintain accurate and timely customer information with our Customer Success Platform (PlanHat)
  • Provide continued input and ideas to scale and improve internal processes and increase operational efficiency for the customer success organization

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl differentiates itself by providing seamless integration with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower businesses to make sense of their data.

Company Stage

Series D

Total Funding

$396.4M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

9%

1 year growth

24%

2 year growth

51%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cribl's recognition in the Rising in Cyber 2024 list by Notable Capital highlights its growing influence and reputation in the cybersecurity sector.
  • Strategic partnerships, such as with Microsoft and The Missing Link, expand Cribl's market reach and enhance its data management and operational efficiency offerings.
  • The launch of the Cribl Technology Alliance Partner (TAP) program fosters a global ecosystem of technology partners, driving innovation and customer value.

What critics are saying

  • The legal dispute with Splunk over copyright and patent infringement could result in financial and reputational damage.
  • The crowded data observability market requires Cribl to continuously innovate to maintain its competitive edge.

What makes Cribl unique

  • Cribl's dual product offering of Cribl Stream and Cribl Edge provides comprehensive data management from edge to core, unlike competitors who may focus on only one aspect.
  • Their strong integration capabilities with platforms like Office 365 and Microsoft Azure offer seamless data collection and analysis, setting them apart from less integrated solutions.
  • The recent addition of AI Copilot and a data lake service enhances Cribl's product suite, providing more control and flexibility to IT and security teams.

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Benefits

Competitive Salary

Stock Options

Medical, dental, and vision insurance

Flexible spending account (FSA)

401(k) plan offered (US)

Parental Leave

Professional Development and Career Growth

Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe

Employee Resource Groups that reflect our values driven company culture