Research and Adjustment Representative II

Job Description:

Work Schedule: Monday - Friday (8:00 AM to 5:00 PM)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving research and adjustment inquiries within the bank’s practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department’s case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.

Responsibilities:

• Works on daily incoming exceptions and maintains aged exceptions to a minimum
• Enters daily entries through internet based applications
• Performs routine or complex account maintenance depending on client account type
• Maintains high-volume portfolios
• Investigates and resolves issues and requests

Required Skills:

• Documented experience with Outlook, Excel, and/or PowerPoint
• Must be meeting all performance standards within current role
• Ability to manage multiple tasks on multiple systems
• Proven track record of working independently
• Ability to identify/escalate issues and process opportunities
• Must be highly motivated with the ability to multitask and manage multiple priorities with minimal oversight and guidance
• Ability to represent the business through written and verbal communication with internal and external customers
• Self-motivated and goal oriented
• Ability to adapt quickly to changes in the environment
• Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
• Must be able to work in a team environment
• Ability to navigate multiple computer systems
• Ability to think critically and use sound judgment in decision making
• Analytical and problem resolution skills

Desired Skills:

• Attention to Detail
• Customer and Client Focus
• Pipeline Management
• Research
• Critical Thinking
• Decision Making
• Problem Solving
• Written Communications
• Adaptability
• Collaboration
• Risk Management
• Previous Collections or Recovery experience
• College degree or commensurate work experience preferred
• Knowledge of Deposit

Shift:

Hours Per Week: