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Full-Time

Customer Success Director

Enterprise Subscriptions

Confirmed live in the last 24 hours

Dow Jones

Dow Jones

5,001-10,000 employees

Provides data intelligence and news services

Data & Analytics
Fintech
Quantitative Finance
Financial Services

Compensation Overview

$155k - $195kAnnually

+ Bonus

Senior, Expert

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Requirements
  • 12+ years of experience in engagement marketing, relationship management or relevant field.
  • External facing client experience
  • Ability to develop and execute engagement marketing strategies across multiple clients
Responsibilities
  • Develop and implement strategies to build and maintain long-term relationships with clients, including managing client expectations, identifying opportunities, and providing marketing solutions that meet their needs and Dow Jones’ subscription objectives.
  • Work closely with cross-functional teams, including brand, performance and B2B marketing teams, to ensure alignment and coordination across the organization, and to leverage resources and capabilities to deliver value to clients.
  • Set and achieve revenue and volume growth targets through effective and data-driven sales and marketing strategies, and by developing and executing customized client engagement plans.
  • Monitor and analyze key metrics to measure client satisfaction and engagement, and to identify areas for improvement.
  • Develop and maintain a deep understanding of client industries, markets, and business challenges, and use this knowledge to create tailored solutions that address their needs and exceed their expectations.

Dow Jones, a renowned provider of data intelligence and information services, offers a robust environment for professionals interested in anti-money laundering, anti-corruption, and economic sanctions. Its commitment to superior technology such as advanced feeds and APIs, along with industry-leading data intelligence and global news distribution via Dow Jones Newswires, positions it as an esteemed leader in the information services industry. This makes it an ideal workplace for those passionate about cutting-edge data solutions and impactful global information dissemination.

Company Stage

M&A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1881

Simplify Jobs

Simplify's Take

What believers are saying

  • The divestiture of VentureSource data could provide Dow Jones with additional capital to invest in its primary business areas, potentially leading to innovation and growth.

What critics are saying

  • Selling off valuable data assets like VentureSource may reduce Dow Jones' competitive edge in the venture capital market intelligence space.

What makes Dow Jones unique

  • Dow Jones' sale of VentureSource data to CB Insights indicates a strategic shift, potentially focusing more on core competencies like financial news and data analytics.