Full-Time

Customer Success Director

Enterprise Subscriptions

Posted on 7/25/2024

Dow Jones

Dow Jones

5,001-10,000 employees

Business news and financial data provider

Fintech
Financial Services

Compensation Overview

$155k - $195kAnnually

+ Bonus

Senior, Expert

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Requirements
  • 12+ years of experience in engagement marketing, relationship management or relevant field.
  • External facing client experience
  • Ability to develop and execute engagement marketing strategies across multiple clients
Responsibilities
  • Develop and implement strategies to build and maintain long-term relationships with clients, including managing client expectations, identifying opportunities, and providing marketing solutions that meet their needs and Dow Jones’ subscription objectives.
  • Work closely with cross-functional teams, including brand, performance and B2B marketing teams, to ensure alignment and coordination across the organization, and to leverage resources and capabilities to deliver value to clients.
  • Set and achieve revenue and volume growth targets through effective and data-driven sales and marketing strategies, and by developing and executing customized client engagement plans.
  • Monitor and analyze key metrics to measure client satisfaction and engagement, and to identify areas for improvement.
  • Develop and maintain a deep understanding of client industries, markets, and business challenges, and use this knowledge to create tailored solutions that address their needs and exceed their expectations.

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

Company Stage

Acquired

Total Funding

N/A

Headquarters

New York City, New York

Founded

1881

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for real-time financial news boosts subscription-based services.
  • AI-driven journalism tools enhance content creation and personalization.
  • Growing importance of ESG data creates opportunities for expanded offerings.

What critics are saying

  • Competition from digital-native platforms like Bloomberg and Reuters is increasing.
  • AI-generated content threatens traditional journalism models.
  • Subscription fatigue may impact Dow Jones' revenue model.

What makes Dow Jones unique

  • Dow Jones offers a unique blend of news, data, and risk compliance solutions.
  • The Wall Street Journal is America's largest newspaper by total average circulation.
  • Dow Jones provides content in 28 languages, enhancing global reach.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

INACTIVE