Job Description:

Job Title: 

Customer Success Director, Enterprise Subscriptions

Job Summary:

We are seeking an experienced Customer Success Director to lead the management of enterprise client relationships, growing revenue and subscriptions volume, and ensuring the post-sale experience meets the objectives of the client and Dow Jones. The ideal candidate should have strong leadership skills, excellent communication and interpersonal abilities, and a proven track record of success in account management and engagement marketing.

Key Responsibilities:

* Develop and implement strategies to build and maintain long-term relationships with clients, including managing client expectations, identifying opportunities, and providing marketing solutions that meet their needs and Dow Jones’ subscription objectives.

* Work closely with cross-functional teams, including brand, performance and B2B marketing teams, to ensure alignment and coordination across the organization, and to leverage resources and capabilities to deliver value to clients.

* Set and achieve revenue and volume growth targets through effective and data-driven sales and marketing strategies, and by developing and executing customized client engagement plans.

* Monitor and analyze key metrics to measure client satisfaction and engagement, and to identify areas for improvement.

* Develop and maintain a deep understanding of client industries, markets, and business challenges, and use this knowledge to create tailored solutions that address their needs and exceed their expectations.

Requirements:

* 12+ years of experience in engagement marketing, relationship management or relevant field.

* External facing client experience

* Ability to develop and execute engagement marketing strategies across multiple clients 

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - CMO - Marketing

Job Category:

Marketing & Product Management

Union Status:

Non-Union rolePay Range: $155,000 - $195,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..