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Client Success Manager
Channel Partnerships
Posted on 8/17/2022
INACTIVE
Locations
San Francisco, CA, USA • Remote in USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Marketing
Maven
Sales
Requirements
  • 3-4 years of experience in account management or client services role in digital health, healthcare company, channel partnerships, benefits or SaaS companies
  • Experience working with the full lifecycle of customer success post sales (implementation, adoption, product training, upsells, and renewals)
  • Passion for healthcare and influencing organizational change
  • Track record of high client satisfaction ratings and proven renewal success
  • Ability to develop and grow relationships with clients
  • Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
  • Strong analytical and problem-solving skills; ability to understand data and present insights to clients
  • Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
Responsibilities
  • Lead a portfolio of employer clients and be the face of Maven for all client-related needs
  • Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
  • Collaborate with channel partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
  • Serve as primary point of contact to implement Maven for new accounts
  • Consult clients on ways to better support their working parents based on Maven's industry expertise and program resources
  • Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc
  • Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
  • Provide strategic analysis of member engagement performance and program metrics
  • Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
  • Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
Maven Clinic

201-500 employees

Virtual clinic
Company Overview
Maven Clinic's mission is to change the health of the world — one woman, one family at a time. They believe by improving care for women and families, they can build a more equitable healthcare system and a better world for all.
Benefits
  • Unlimited paid time off
  • 14 weeks fully paid parental leave and return-to-work plan
  • Market-based compensation and equity
  • Medical, dental, and vision plans (100% covered options)
  • Free membership with One Medical
  • Free access to Maven, with credits for friends and family
  • 401(k) match
  • Paid month-long sabbatical after 5 years
Company Core Values
  • Keep healthcare human - Meet people where they are with empathy and compassion.
  • Walk through walls - Think big, set ambitious goals, and relentlessly pursue impact.
  • Embrace a service mindset - Go the extra mile in support of our members, providers, clients, and each other.
  • Lead with data - Follow the numbers to make good decisions, iterate, and track outcomes.
  • Continuously learn, including about ourselves - Be humble and seek diverse perspectives.
  • Move fast—better care can't wait - Demonstrate urgency to make an impact on behalf of families everywhere.