Full-Time

Customer Success Operations Manager

Confirmed live in the last 24 hours

EliseAI

EliseAI

51-200 employees

Conversational AI for real estate and healthcare

Enterprise Software
AI & Machine Learning
Real Estate
Healthcare

Compensation Overview

$110k - $130kAnnually

+ Equity + Bonus

Mid

New York, NY, USA

Relocation packages available for candidates outside of the Greater NYC metro area.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
SQL
Salesforce
Data Analysis
Requirements
  • 3+ years of experience in customer success facing roles within tech, SaaS, is a plus.
  • Proven experience with Customer Success platforms such as Planhat and Salesforce.
  • Proficiency with APIs and webhooks for system integrations and automations.
  • SQL knowledge for database queries and reporting.
  • Strong problem-solving skills with the ability to troubleshoot technical issues.
  • Excellent organizational skills and attention to detail in managing multiple workflows and data sets.
  • Strong communication and collaboration skills to work with cross-functional teams.
  • Ability to analyze data and generate insights to support business decisions.
Responsibilities
  • Support and manage the implementation and optimization of our CS tech stack, including Planhat and Salesforce.
  • Work with webhooks and APIs to streamline customer data flows between systems, ensuring accurate and timely reporting.
  • Collaborate with the Customer Success and Operations teams to build efficient processes for onboarding, renewals, and client health monitoring.
  • Maintain and manage system integrations, workflows, and automations that support customer lifecycle management.
  • Design and generate reports and dashboards to provide actionable insights on key CS metrics.
  • Troubleshoot and resolve any system or data issues impacting the CS team.
  • Manage custom configurations, fields, and workflows in Salesforce and Planhat to meet the evolving needs of the CS team.

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing operational efficiency. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to empower businesses by improving efficiency and customer satisfaction through automation.

Company Stage

Series C

Total Funding

$90.8M

Headquarters

New York City, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

38%

1 year growth

70%

2 year growth

126%
Simplify Jobs

Simplify's Take

What believers are saying

  • EliseAI's recent $35 million Series C funding round indicates strong investor confidence and provides substantial capital for further innovation and expansion.
  • The launch of their next-generation AI platform, which serves over 60% of the top 50 real estate operators, showcases their market leadership and potential for widespread adoption.
  • Their SaaS business model ensures a steady revenue stream, with advanced management tools offering clients valuable insights into their operations.

What critics are saying

  • The competitive landscape in conversational AI is intense, requiring continuous innovation to maintain a leading position.
  • Integration with third-party applications, while beneficial, can pose challenges in terms of compatibility and data security.

What makes EliseAI unique

  • EliseAI's platform integrates seamlessly with core systems like PMS and CRM, ensuring smooth data synchronization and efficient communication, unlike many competitors.
  • Their AI capabilities handle inquiries and requests 24/7, providing timely responses even after business hours, which is a significant advantage in both real estate and healthcare sectors.
  • EliseAI's platform supports multiple languages and various communication methods, making it highly versatile and accessible to a diverse user base.

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