Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Data & Analytics
Enterprise Software
Cybersecurity

Junior, Mid

United States

Job is hybrid, requiring in-office presence.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Bash
Python
JavaScript
Git
Nginx
Requirements
  • 2+ years working within a Technical Support team solving various technical issues
  • Self-driven and capable of learning new technologies/systems/features with little guidance
  • Fundamental understanding how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
  • Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
  • Experience in command line, and tools, including curl, dig, traceroute, openssl, git
  • Experience troubleshooting DNS, SSL/TLS, HTTP
  • Experience in a web development and/or hosting environment such as installing and configuring web servers like Apache, Nginx, and IIS
  • Experience writing scripts in Bash, Python, JavaScript, or other scripting language
Responsibilities
  • You will work directly with our customers and cross-functionally to solve a variety of technical issues.

Cloudflare provides services that improve the performance, security, and reliability of websites and applications. Their main products include content delivery network (CDN) services, which speed up the delivery of web content globally, and security services that protect against cyber threats like DDoS attacks and data breaches. They also offer serverless computing solutions, allowing developers to run code without managing servers, making development easier and more cost-effective. Cloudflare uses a freemium business model, offering basic services for free to attract users and charging for premium features and enterprise solutions. This approach helps them serve a wide range of clients, from individual developers to large businesses. Their goal is to enhance online experiences by providing essential tools and services that meet the growing demand for faster and more secure internet services.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

12%

1 year growth

38%

2 year growth

47%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's continuous innovation, such as the new no-code feature to block AI bots, demonstrates their commitment to addressing emerging threats and market needs.
  • The company's extensive and diverse client base provides a stable revenue stream and opportunities for upselling premium services.
  • Cloudflare's leadership in cybersecurity and web performance positions it well to capitalize on the growing demand for secure and fast internet services.

What critics are saying

  • The increasing frequency of DDoS attacks could strain Cloudflare's resources and impact service reliability.
  • Relying on a freemium model may limit revenue growth if users do not convert to paid plans.

What makes Cloudflare unique

  • Cloudflare's freemium model attracts a broad user base, from individual developers to large enterprises, unlike competitors who may focus solely on enterprise clients.
  • Their innovative tools like Cloudflare Workers and Pages enable developers to build and deploy applications directly on their network, providing a unique edge in the developer community.
  • Cloudflare's strong emphasis on cybersecurity, including DDoS protection and new features to block AI bots, sets them apart in the internet infrastructure market.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships