Insurance Claims Associate

Salary Range: 24.9 to 26.44 (Currency: USD) (Pay period: per-hour-wage)

Key Responsibilities

• Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process
• Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing
• Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information
• Verify the accuracy and completeness of claims, ensuring they meet company and industry standards
• Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed
• Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies
• Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience
• Maintain detailed and organized records of claims, correspondence, and associated documentation
• Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements
• Identify opportunities to enhance our claims process and provide feedback for process improvement
• Handle special projects as designated by management

Key Requirements

• Bachelor's degree or equivalent experience in a relevant field preferred
• 1+ years of experience in the insurance industry preferred
• Previous experience in auto insurance claims or a related field is preferred
• Proficiency in English is required, ability to also speak Spanish and/or Portuguese is preferred
• Strong interpersonal and communication skills
• Detail-oriented with excellent organizational abilities
• Customer service focussed with a commitment to delivering a positive experience
• Ability to work independently and as part of a team
• Adept at problem-solving and conflict resolution
• Adherence to ethical and professional standards in the insurance industry

Background Checks

We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.