Full-Time

Call Center Agent

Confirmed live in the last 24 hours

Window Nation

501-1,000 employees

Specializes in energy-efficient windows and doors

Consumer Goods

Junior

Fulton, MD, USA

Required Skills

Sales

Customer Service

Requirements

High School Diploma, GED, or equivalent
1+ years in a food service or customer service-oriented field

Responsibilities

Handle a high volume of inbound and outbound calls, setting appointments for our sales team
Exercise judgment and make timely decisions to promote smooth workflow
Overcome customer objections to maximize the quality and quantity of sales appointments
Manage appointments for the sales team including rescheduling, and cancelations
Adhere to a proven script to set customer sales appointments
Make decisions on lead eligibility by qualifying lead requirements
Enter data in our system with the highest level of accuracy

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation’s main goals. With growth always being our number one priority, we’re committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Call Center Agent reports to our Call Center Team Lead and is responsible for handling inbound and outbound calls with our prospective customers, always taking a friendly, professional, and ethical approach. The Call Center Agent will follow a script to determine the potential customer’s need for our products and services, while building excitement and urgency to partner with Window Nation.

Core Role Responsibilities

Handle a high volume of inbound and outbound calls, setting appointments for our sales team
Exercise judgment and make timely decisions to promote smooth workflow
Overcome customer objections to maximize the quality and quantity of sales appointments
Manage appointments for the sales team including rescheduling, and cancelations
Adhere to a proven script to set customer sales appointments
Make decisions on lead eligibility by qualifying lead requirements
Enter data in our system with the highest level of accuracy

Basic Qualifications

High School Diploma, GED, or equivalent
1+ years in a food service or customer service-oriented field

Preferred Qualifications

Proficiency in Microsoft Office
Experience with MS Dynamics
Proven ability to be successful in a fast paced, dynamic environment
1+ years of telemarketing experience
Availability between 8:00 AM to 8:30 PM and on weekends

Window Nation cultivates a culture of inclusion that respects our employees’ individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Window Nation

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Website

View Company Profile

At Window Nation, the focus on providing energy-efficient replacement windows, doors, and vinyl siding positions the company at the forefront of enhancing residential energy efficiency and aesthetic appeal. The use of professional installation methods and energy-efficient glass underscores its commitment to quality and environmental sustainability. Working here offers a chance to be part of a dedicated team that prioritizes innovative installation techniques and customer satisfaction, ensuring a rewarding work environment that values expertise and service excellence.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Fulton, Maryland

Founded

2006

Growth & Insights

Headcount

6 month growth

↑ 13%

1 year growth

↑ 31%

2 year growth

↑ 57%