Full-Time

Implementation Specialist

Posted on 3/27/2025

Uber

Uber

10,001+ employees

Global platform for ride-hailing and logistics

No salary listed

Junior, Mid

Company Historically Provides H1B Sponsorship

Berlin, Germany

Employees are expected to spend at least half of their work time in their assigned office.

Category
Customer Success
Sales & Account Management
Requirements
  • Excellent written and verbal communications skills in English and German
  • Minimum two years in a customer-facing role
  • Proactively able to prioritize high-value clients whilst also thinking about strategy and process improvement
  • An intuition for people and a passion for strengthening customer relationships
  • An ability to help clients address their problems, and think outside the box with some of their challenges
  • Exceptional organizational skills and the ability to balance your attention to detail with swift execution
  • Speed, resourcefulness, and a go-getter demeanor.
Responsibilities
  • Work with Uber for Business (U4B) customers to understand their needs and goals
  • Deeply understand U4B's products and solutions and navigate internally to capture the knowledge of broader Uber products and solutions as needed for customer enablement and growth
  • Own customer onboarding in the launch phase both operationally and strategically: build, set up, and plan the implementation of new accounts
  • Define objectives and align with customers on employee adoption goals
  • After the initial launch, implement basic initiatives to increase adoption and utilization and curate new documentation to support their education to their teams
  • Resolve complex issues using existing resources and internal relationships with stakeholders
  • Work with the Premium Support team to ensure that all customer support-related issues are resolved quickly for newly launched accounts.

Uber connects people and goods through its global platform, offering services in ride-hailing and logistics. Users can request rides or deliveries via the app, which matches them with drivers or delivery personnel. Uber operates on a commission-based model, taking a percentage from each transaction, which includes ride fares and delivery fees. What sets Uber apart from its competitors is its extensive range of services, including freight transportation and the ability to cater to both individual consumers and businesses. The company's goal is to enhance mobility and delivery options while ensuring safety through driver background checks and real-time verification.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Instacart enhances Uber Eats' advertising reach to CPG advertisers.
  • Collaboration with OpenTable creates a connected dining experience, boosting user engagement.
  • Petco partnership taps into the resilient pet care market, expanding Uber's delivery services.

What critics are saying

  • FTC lawsuit over deceptive practices could harm Uber's reputation and incur legal costs.
  • Lyft's acquisition of FreeNow increases competition for Uber in the European market.
  • Waymo's robotaxi partnership with Uber indicates rising competition in autonomous vehicles.

What makes Uber unique

  • Uber's global platform integrates ride-hailing, delivery, and freight services.
  • The company offers flexible earning opportunities for drivers and delivery partners.
  • Uber's commitment to safety includes driver background checks and real-time verification.

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Benefits

Remote Work Options

401(k) Company Match

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PYMNTS
Apr 28th, 2025
Uber Ceo Says Robots Could Replace Human Drivers By 2040

Uber CEO Dara Khosrowshahi predicted that robot drivers will replace human drivers at scale in 15 to 20 years in an autonomous future, as long as several factors fall into place in the meantime. “If you fast-forward 15, 20 years, I think eventually the cars are going to be autonomous…,” Khosrowshahi said during a session [] The post Uber CEO Says Robots Could Replace Human Drivers by 2040 appeared first on PYMNTS.com.

CNBC
Apr 24th, 2025
Alphabet To Report Q1 Earnings Results After The Bell

Google CEO Sundar Pichai testifies before the House Judiciary Committee at the Rayburn House Office Building on December 11, 2018 in Washington, DC.Alphabet , the parent company of Google and YouTube, is set to report first-quarter earnings after the bell Thursday.Here's what analysts are expecting.Revenue: $89.2 billion, according to LSEG$89.2 billion, according to LSEG Earnings per share: $2.02, according to LSEG$2.02, according to LSEG YouTube advertising revenue : $8.97 billion, according to StreetAccount: $8.97 billion, according to StreetAccount Google Cloud revenue: $12.27 billion, according to StreetAccount$12.27 billion, according to StreetAccount Traffic acquisition costs (TAC): $13.66 billion, according to StreetAccountGoogle finds itself at the center of an artificial intelligence arms race where its position may be threatened pending mounting regulation and competition from generative AI companies, including OpenAI and Anthropic. The company is also among those bracing for the potential impact from President Donald Trump's tariffs, which could result in a pullback in advertiser spending due to tighter budgets.Alphabet shares have dropped more than 17% in 2025 so far.Wall Street is expecting Alphabet to report 10% year-over-year revenue growth for the first quarter, which included a slew of AI announcements, its largest-ever acquisition, cost cuts and regulatory hurdles.In March, Google released Gemini 2.5, its "most capable" artificial intelligence model suite yet, and Gemma 3, the company's latest open model. The timing of Gemini 2.5 and Gemma 3 comes after DeepSeek in January released its R1 model, which caused a rift in Silicon Valley after the Chinese startup claimed its AI model was trained at a fraction of the cost of other leading models.Google AI chief Demis Hassabis told employees at an all-hands meeting in February that he was not worried about DeepSeek and that Google has superior AI technology."We're very calm and confident in our strategy, and we have all the ingredients to maintain our leadership into this year," Hassabis said, calming concerns from investors and employees alike. He added, however, he thinks the Chinese company is still "something to be taken seriously."Google this quarter also announced new personalization features for Gemini, allowing the chatbot to reference users' search histories, and users can also connect Gemini to other Google apps, including Calendar, Notes, Tasks and Photos.During the quarter, Nvidia CEO Jensen Huang announced it would be partnering with Google's Gemini products, giving the company high praise."No company is better at every single layer of computing than Google and Google Cloud," Huang said.Alphabet also had a number of announcements in autonomous driving.In March, Waymo began offering robotaxi rides in Austin, Texas, through the Uber app and opened up a waitlist in Atlanta. Those markets are just two of several more expected expansions in the U.S. this year.Alphabet also made its largest acquisition ever in March when it agreed to buy Wiz for $32 billion in cash, almost $10 billion more than it offered for the startup in 2024, and said it expects the deal to close next year, subject to regulatory approvals

PYMNTS
Apr 21st, 2025
Ftc Lawsuit Targets Uber’S Subscription Service, Alleging Deceptive Practices

The Federal Trade Commission filed a lawsuit Monday (April 21) against Uber, alleging the company violated laws with deceptive billing and cancellation practices.The FTC’s complaint targeted the Uber One subscription service and alleged the company charged consumers for the service without their consent, failed to deliver promised savings and made it difficult for users to cancel the service, the agency said in a Monday press release.“Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,” FTC Chairman Andrew N. Ferguson said in the release.Reached by PYMNTS, an Uber spokesperson said in an emailed statement that the company’s processes “follow the letter and spirit of the law.”“We are disappointed that the FTC chose to move forward with this action but are confident that the courts will agree with what we already know: Uber One’s sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law,” the statement said. “Uber does not sign up or charge consumers without their consent, and cancellations can now be done anytime in-app and take most people 20 seconds or less.”In its complaint, the FTC alleged that Uber violated the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA) by promising savings that the service does not deliver, obscuring material information about the subscription, enrolling consumers without their consent, charging customers before the free trial ended, and making it “extremely difficult” to cancel, according to the agency’s press release.In the statement provided to PYMNTS, Uber countered that it shows material disclosures on the same screen as the option to choose a payment method, does not sign up or charge customers without their consent, enables cancellations in-app in 20 seconds or less, and allows cancellations in the app at any time.It was reported in November that Uber said it received inquiries from the FTC about its Uber One policies and was cooperating with the investigation.In February, the company said during an earnings call that it added 5 million members to Uber One during the fourth quarter, bringing its membership program’s total to 30 million.The FTC reported in March that its law enforcement actions resulted in $337.3 million in refunds to consumers in 2024, up from $324 million in 2023

PhocusWire
Apr 21st, 2025
Ftc Sues Uber Citing "Deceptive" Billing, Cancellation Policies

The United States Federal Trade Commission (FTC) is suing Uber, alleging that the company has charged users for its subscription service, Uber One, without consent and failed to deliver on promised savings.The suit further alleges that Uber has "deceptive billing and cancellation practices," while maintaining a “cancel anytime” promise. PhocusWire has reached out to Uber for a statement.The FTC said Uber’s billing and cancellations policies are in violation of the Restore Online Shoppers’ Confidence Act (ROSCA) and the FTC Act.ROSCA requires online retailers to disclose their terms of service clearly and to get user consent before charging for a service. It also requires businesses to provide an easy way to cancel a recurring subscription

PhocusWire
Apr 16th, 2025
Lyft Enters Europe With €175M Acquisition Of Ride-Hailing Provider Freenow

Ride-hailing platform Lyft will establish its presence in Europe by acquiring Germany-based mobility provider FreeNow for €175 million.The deal is anticipated to closed in the second half of this year, “subject to customary closing conditions,” Lyft said in a release. Previously, Lyft’s ride-hailing operations were exclusive to the United States and Canada, but with this acquisition they will be available in a total of 11 countries, including Ireland, the United Kingdom, Germany, Greece, Spain, Italy, Poland, France and Austria.Founded in 2009 and currently owned by BMW Group and Mercedes-Benz Mobility, FreeNow operates in more than 150 European cities. While it's described as a “taxi-first business," the platform also allows users to book private hire vehicles, care sharing, e-scooters and e-bikes, among other options.In 2024, taxis accounted for 90% of the app’s gross bookings, and taxis will remain the “backbone of FreeNow’s business,” Lyft said in a release. There will be no immediate change to the FreeNow customer experience, but additional benefits—such as additional earnings transparency for drivers and more consistent pricing for riders—will be added in the future, Lyft said

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