Outreach Care Specialist

Anticipated End Date:

Position Title:

Job Description:

Outreach Care Specialist

• Conducting proactive outreach to members by phone and through community-based engagement to understand their housing, employment, and other social support needs.
• Building relationships and establishing trust with members, including those who may be difficult to reach or experiencing barriers to accessing services.
• Assessing individual member needs and identifying barriers related to housing stability, employment, and access to community resources.
• Connecting members with appropriate community-based organizations (CBOs), housing resources, employment programs, and social-service agencies.
• Coordinating referrals and following up with both members and community partners to help ensure members successfully access the services they need.
• Providing ongoing case management support, including tracking member progress, addressing new barriers, and helping members navigate available resources.
• Developing and maintaining relationships with community organizations and other partners that provide housing, employment, and supportive services.
• Collaborating with internal care management and other cross-functional teams to coordinate support based on the member’s individual needs.
• Maintaining timely and accurate documentation of member outreach, referrals, interventions, and outcomes.
• Identifying gaps or recurring barriers members experience and sharing opportunities to improve processes, resources, and overall member outcomes.
• Administrative stretch work to assist with tracking member utilization and program outcomes and more.

• High school diploma or equivalent, plus at least 1 year of related experience, or an equivalent combination of education and experience.

• BS/BA degree in a related field preferred.
• Bilingual candidates preferred.
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.  For Carelon - CareBridge business unit, bilingual or multi-language skills may be required.
• Case management or care coordination experience, particularly supporting individuals with housing and/or employment needs.
• Experience conducting community-based outreach and working directly with members in the community.
• Experience partnering with community-based organizations (CBOs) and connecting members to local resources and social services.
• Familiarity with housing, employment, workforce development, or social-service programs.
• Previous healthcare, care coordination, social services, or member/patient-facing experience.
• Strong verbal and written communication skills.
• Strong interpersonal skills and demonstrated ability to build rapport and trust with members.
• Strong problem-solving skills, particularly around identifying and addressing barriers to housing, employment, or other services.
• Ability to coordinate multiple member needs, referrals, resources, and follow-ups.
• Comfortable conducting proactive member outreach and engaging individuals who may need additional support navigating services.
• Strong documentation, organizational, and follow-through skills.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.