Business Analyst

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

The overall objective of this role is to contribute to the continuous development and improvement of a strategic data application within the ISG Data Solutions group. By joining the Exceptions Master Central (XMC) team you will work with the latest technologies and interact with stakeholders from across the bank enabling Citi to succeed in delivering value for our clients, while playing a key role in our data governance and data quality strategy.

In this role you will work on a best in class system that acts as the strategic source for client reference data across the enterprise, enhancing it’s capabilities and data in line with business and regulatory requirements. XMC provides a suite of services across our product offering, including data analytics, automated reporting solutions, dashboarding, rules based decision engines, workflow ticketing, data management and data governance tooling with a primary focus on user experience and outcome based delivery.

If you are passionate about data with an eye for solutions, and an analytical mindset this role will be of interest to you.

The Technology Business Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business performance whilst insuring the highest level of integrity around our data, data architecture and data governance.

Responsibilities:

• Analyse business client needs, understand and document their use case.

• Analysis of large sets of client and reference data across multiple systems

• Define and design enhancements to the system, business processes and process automation utilizing best practices and industry standards.

• Consult with users and clients to trouble shoot complex system issues/problems through in-depth evaluation of business processes and systems.

• Resolve problems by translating business requirements, identifying trends and defining scope to inform technical solution.

• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment

• Foster communication between business leaders and IT stakeholders facilitating exchange of ideas/information in a concise and logical manner

• Derive and execute test cases to ensure projects meet requirements and identify system problems to develop solutions based on analysis

• Providing reports, metrics and presentations to inform business users.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Experience/ Skills:

• Experience in a business analysis role preferably in financial services.

• Capital Markets experience within Operations/ Business would be relevant in the absence of technical experience

• Relevant experience in data analysis with knowledge of databases, data modelling and data analysis tools such as SQL.

• Focus on user experience and outcome-based delivery

• Experience with all phases of Software Development Life Cycle (SDLC)

• Experience using JIRA for SDLC and Book of Work management

• Demonstrate excellent analytical skills, communication and presentation skills with an ability to tailor delivery to the required audience.

• Proven problem-solver with the ability to work under pressure, approach work methodically and manage deadlines or unexpected changes in expectations or requirements

• Ability to work independently and in a team across levels, regions, and functions, with understanding of how collaboration accomplishes objectives.

• Able to operate with a limited level of direct supervision and can exercise independence of judgement and autonomy.

• You should have experience of partner management and influencing skills

• Excellent Microsoft office skills (Word, Excel, Visio, PowerPoint)

• Demonstrated ability to work under pressure to meet tight deadlines across multiple workstreams and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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