Are you intellectually curious, customer oriented, and motivated to support the development of teams in a fast-paced environment with career growth opportunities? We are looking for professionals with public health, social/behavioral science, and/or survey research experience to join our team!

ICF is seeking a Manager, Survey Programming with a strong project and people management background, interest in leading and supporting the growth of a dynamic team, demonstrated excellence in customer service and support and a background in survey programming and survey development to join our Research Science, Survey Solutions and Data Modernization Team. If successful, you will support a variety of federal and state government, nonprofit, for-profit, and academic clients such as the Centers for Disease Control and Prevention, the National Cancer Institute, the National Science Foundation, the Internal Revenue Service, multiple state and city health departments, and multiple health nonprofits.

As a member of our team, you will be responsible for overseeing a team of survey programmers and data managers, coordinating support with project teams, forecasting timelines, budget management and task assignments. 

For more information about the Survey Research team and our work, please visit: https://www.icf.com/work/research-evaluation 

What you’ll do:

• Manage the day-to-day activities of multiple concurrent survey programming projects. 

• Serve as the technical point of contact for clients and project teams for survey programming, providing excellent service, managing expectations, and producing high quality products.

• Proactively manage a team of programming professionals, ensuring smooth team operations and effective collaboration.

• Supervise and mentor junior staff to define goals, identify opportunities for growth and support development in their careers.

• Assign and oversee survey programming responsibilities.

• Forecast level of effort and project timelines for programming support and projects.

• Contribute programming guidance in support of the web, mail, telephone, in-person, and other data collection and data management activities.

• Develop quality assurance protocols for programming projects and ensure quality for all product deliverables.

• Continuously assess and make recommendations to address any barriers or obstacles to achieving project goals.

• Update leadership on progress as directed and on regular reporting cycles.

What you need to have: 

• Bachelor’s degree or equivalent years of experience in a social science or survey research related field. 

• 8+ years of experience supervising and managing survey programming staff including: managing work assignments and team utilization, defining staff goals, identifying opportunities for staff growth and support development, facilitating constructive dialogue and collaborative problem solving.

• 8+ years survey programming task management experience including: coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, ensuring the quality of work products.

• The above experience should include:

• Applied knowledge and development of surveys and other research tools with an interest in learning new technologies 

• Experience maintaining planning and forecasting documentation to support portfolio financial management

• Applied knowledge of the survey research life cycle

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.

• Knowledge of survey development tools such as ConfirmIT, Voxco, Qualtrics, Survox etc., a plus.

Preferred Skills:

• Demonstrated customer service orientation and outstanding level of professionalism in providing client and team support, including excellent communications and strong attention to detail.

• Strong analytical, problem-solving, and decision-making capabilities.

• Strong organizational and interpersonal skills include the ability to take initiative, work well independently as well as part of a team.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more aboutworkplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$98,124.00 - $166,810.00Nationwide Remote Office (US99)