Cloud Customer Support Analyst

Make an Impact as a Cloud Customer Success Analyst – Casinos

Are you ready to help the world’s leading casino organizations thrive in an ever-evolving hospitality landscape? As a Cloud Customer Success Analyst – Casinos, you’ll lead with data-driven insight, directly engage with clients, and champion innovative revenue solutions that elevate their guest experiences and performance. 

Key Responsibilities: 

• Turn numbers into narratives. Dive deep into casino client data—analysing performance trends, booking behaviour, and platform activity—to identify upsell and optimization opportunities. Translate complex findings into clear, actionable recommendations that unlock new value for clients.
• Drive results. Partner with operational and technology teams at leading casinos, configuring property systems and implementing strategic changes that directly boost revenue and guest satisfaction.
• Influence with insight. Act as a trusted advisor, collaborating with casino management at all organizational levels. Align upsell and revenue strategies from the top down, ensuring clarity, buy-in, and measurable impact at every touchpoint.
• Unlock Growth Opportunities. Define, forecast, and manage fulfillment of Nor1-related revenue streams, using data and analytics to prioritize and expand client success.
• Launch Innovative Products. Work closely with clients to introduce and establish new Nor1 offerings, leading both the rollout and adoption process for maximum impact.
• Create Engaging Training Resources. Design and deliver compelling training materials and presentations, empowering clients to make the most of Nor1’s capabilities.
• Operational Excellence. Provide hands-on day-to-day support for client operations—including system configuration, troubleshooting, and stakeholder training—to ensure seamless technology and process integration.
• Harness Data Insights. Partner with Data Science teams to gather business intelligence, leveraging insights to inform both short- and long-term client strategies.
• Adapt to Diverse Needs. Provide exceptional support across time zones—from early mornings to late evenings—ensuring global client needs are anticipated and met.

Who You Are: 

• A storyteller skilled at interpreting hotel and gaming data and presenting it with impact.
• A driver of positive change, comfortable implementing solutions and fostering collaboration between teams.
• An influencer who understands the intricacies of casino and hospitality operations—and brings clarity to complex challenges.
• Passionate about hospitality innovation, agile in dynamic settings, and eager to build lasting relationships with clients and colleagues.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

Ideal Skills and Qualifications: 

• 5+ years in hospitality (hotel or casino operations preferred)
• Proven analytical and systems skills: advanced in Microsoft Excel and confident working with data tools and property management systems.
• Track record of building lasting client relationships, especially in complex organizations (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing)
• Experience creating and communicating actionable insights and strategy recommendations.
• Strong written and verbal communication abilities—able to distill complex analyses into compelling client narratives.
• Self-starter, comfortable working both independently and collaboratively across teams
• Flexibility to travel (up to 25% domestically/internationally) and support clients across varied time zones.

If you’re energized by data, driven to make a difference, and thrive on influencing success for world-class casino brands, we invite you to shape the future with Oracle Hospitality.