Main duties & Responsibilities

• Day to day claims activities, including claims actions, emails and payments
• Interact with customers to resolve claims and process claims payments
• Assessing and approving new claims/cases whenever within the authority
• Interacting with outsourced partner teams
• Maintaining current knowledge of insurance guidelines, policy changes and regulations
• Ensure that the quality, accuracy and detail of claims assessment meets or exceeds the business unit minimum performance standards

What does the ideal profile looks like?

• +2 years of experience in all aspects of insurance claims management & resolution at a Travel insurance carrier or TPA 
• High school diploma or equivalent required; Bachelor degree preferred
• Must have active claims adjusting license(s) or the ability to quickly obtain licenses in applicable states
• Ability to adapt quickly to a start-up pace environment and culture
• Problem-solving and advocating for customer solutions
• Proven ability to foster and develop relationships with key external and internal stakeholders
• Enhancing systems, processes and feedback loops