Compensation Overview

What the Job Involves:

The Customer Service Delivery team is ultimately responsible for maintaining positive customer relationships. You will manage projects with our customers, such as system implementations. On a day-to-day basis, you will be relied upon to assist customers as needed with setting up and navigating programs or software associated with Hayden AI solutions as well as helping create and deliver training materials.  You will need to maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions for their needs. You will be at the forefront of serving as the voice of the customer and advocating ways to improve the Hayden AI solutions to product management, engineering, and operations.

We are looking for a Project Manager to ensure that projects are managed and executed with excellence and at the highest level of customer satisfaction.

Responsibilities

• Coordinates the resolution of complex issues and questions with respectively qualified Field Service Engineers or Project Engineers.
• Assists with coordination of materials procurement; Engineering and Field Service resources for projects; and coordination of deliveries to customer sites and startup with Field Service team
• Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.
• Effectively communicates project targets and goals to all relevant stakeholders in a timely and clear manner.
• Supports Finance team on invoicing and coordination of invoicing.
• Tracks project milestones and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.
• Efficiently manage the customer and internal resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools
• Serve as the point of contact for customers and systematically track and address all customer questions and requests
• Support the creation of a playbook to guide process for implementing and integrating with additional customers
• Proactively engage customers through regular touchpoints to deliver insights around customer engagement
• Establish, implement, and maintain an effective Project Plan to ensure all deliverables are met and the Project is on schedule. 
• Provide the department with leadership to support critical initiatives.
• Support Quality Organization to Implement methods to inspect, test and evaluate products, ensuring that products adhere to quality standards

Qualifications

• Bachelor’s degree
• PMP and/or related project management certifications preferred.
• Ability to travel, must be able to report to SF office 2-3/week
• 5+ years of experience in customer-facing project management with customer-relationship responsibilities.
• Proven leadership/team management skills with the ability to optimize team performance and development (Growth Mindset approach)
• Excellent analytical and problem-solving skills
• Hands-on approach in taking charge of issues and seeing them through to resolution
• Experience in Public Transit business or similar industries preferred

Target Salary Range

• $130,000 - $160,000
• Company granted equity 
• Company wide bonus program