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Updated on 3/20/2023
San Francisco, CA, USA
Experience Level
Desired Skills
  • Excellent project management: You're organized, can manage all aspects of partnering with customers, and effectively work with other internal teams
  • Ability to turn naysayers into champions: You're a persuasive communicator and understand the importance of being helpful, responsive, and solutions-oriented
  • Curiosity: You know what questions to ask to uncover and understand customer needs and proactively learn more about the industry, competitive landscape, and product offerings to better support your customers
  • A growth mindset: You're comfortable navigating ambiguous environments and are energized by the prospect of helping build processes with little guidance
  • Insatiable hunger for improvement: you're a naturally curious person, enjoy digging into the data, and regularly solicit feedback
  • Manage all aspects of a customer's relationship with Column, from onboarding and implementation to ongoing management and expansion of the account
  • Build and nurture relationships across various functions within a customer's organization, identifying and creating advocates wherever you go, and helping find new use cases for partnering with Column
  • Proactively identify challenges and collaborate with internal and external stakeholders to find solutions in order to move the relationship forward
  • Help establish our customer-facing processes, playbooks, systems and best practices. Identify patterns and opportunities for repeatability
  • Share key findings and recommendations on market feedback and trends to inform Column's growth strategy
  • Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements
Desired Qualifications
  • 2+ years of sales, account management/customer success, or consulting experience, ideally focused on customers in tech and / or fintech. At least 1 year of experience in an early stage company and/or selling a new line of business is a plus

51-200 employees

Fintech infrastructure services bank
Company Overview
Column is a different type of bank on a mission to enable builders and developers to create incredible financial products and services for their users.