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Full-Time

Senior Manager

Customer Success

Updated on 9/12/2024

SmarterDx

SmarterDx

11-50 employees

Analyzes medical data for improved diagnosis

Data & Analytics
Healthcare

Compensation Overview

$160k - $200kAnnually

+ Equity

Senior, Expert

Remote in USA

Category
Customer Education & Training
Customer Success
Customer Success & Support
Required Skills
Sales
Communications
Quality Assurance (QA)
Requirements
  • 5+ years experience working in customer success, account management, implementation, or consulting in healthcare and/or SaaS technology
  • Must have strong experience in at least two of the following: Data analytics (including SQL proficiency), Hospital revenue cycle management, Interoperability (eg, HL7)
  • You take radical ownership over troubleshooting problems
  • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
  • You are gracious, empathetic, and excellent in written and verbal communication
  • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
  • You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
  • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA
Responsibilities
  • Manage a portfolio of existing, “live” customers on the SmarterDx platform
  • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
  • Partner with the VP of Customer Success to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
  • Lead hand-offs from Sales to CS, through implementation and go-live
  • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
  • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
  • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
  • Surface customer success stories, and help build a list of reference customers
  • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

SmarterDx simplifies medical diagnosis by analyzing extensive patient data, including notes, lab results, and medications. Its main service uses counterfactual modeling to identify missed opportunities for Clinical Documentation Improvement (CDI) and coding, helping healthcare providers enhance patient care and boost revenue. Unlike competitors, SmarterDx offers a risk-free business model with a guaranteed 5:1 return on investment, ensuring clients see significant financial benefits. The goal is to transform slow, manual processes into quick, informed decisions, ultimately improving patient outcomes and operational efficiency in healthcare.

Company Stage

Series B

Total Funding

$71M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

66%

1 year growth

175%

2 year growth

685%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $50M in Series B funding highlights strong investor confidence and provides resources for product innovation and market expansion.
  • SmarterDx's technology can significantly improve patient care and revenue generation, making it an attractive option for healthcare providers.
  • Being recognized as one of the most exciting digital health startups of 2024 underscores its potential for growth and industry impact.

What critics are saying

  • The competitive landscape in healthcare IT is intense, with many startups vying for market share and investor attention.
  • Reliance on AI and data integration poses risks related to data privacy, security, and regulatory compliance.

What makes SmarterDx unique

  • SmarterDx leverages counterfactual modeling to identify missed Clinical Documentation Improvement (CDI) and coding opportunities, a unique approach in the healthcare data analysis sector.
  • Their risk-free business model guarantees a 5:1 return on investment, providing a compelling value proposition for healthcare providers.
  • The company's focus on transforming slow, manual searches into rapid, data-driven decisions sets it apart from competitors relying on traditional methods.