Full-Time

Senior Manager

Customer Success

Posted on 1/13/2025

SmarterDx

SmarterDx

51-200 employees

Analyzes medical data for improved diagnosis

Data & Analytics
Healthcare

Compensation Overview

$160k - $180kAnnually

Senior, Expert

Remote in USA

Fully remote role located in Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Utah, or Wyoming.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
JIRA
Data Analysis
Requirements
  • 8-10+ years experience working in customer success or account management with hospital and/or health system clients
  • Hospital revenue cycle experience is essential
  • Experience using Jira to create and manage tasks and issues
  • Strong experience with data analytics
Responsibilities
  • Manage a portfolio of existing, 'live' customers on the SmarterDx platform
  • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
  • Partner with the VP of Customer Success to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
  • Lead hand-offs from Sales to CS, through implementation and go-live
  • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
  • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
  • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
  • Surface customer success stories, and help build a list of reference customers
  • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

SmarterDx simplifies medical diagnosis by analyzing extensive patient data, including notes, lab results, and vital signs. Its main service utilizes counterfactual modeling to uncover missed opportunities in Clinical Documentation Improvement (CDI) and coding, helping healthcare providers enhance patient care and boost revenue. Unlike competitors, SmarterDx offers a risk-free business model with a guaranteed 5:1 return on investment, ensuring clients see significant financial benefits. The goal of SmarterDx is to transform slow, manual processes into quick, informed decisions, ultimately improving the efficiency of healthcare delivery.

Company Stage

Series B

Total Funding

$54.5M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

3%

1 year growth

1%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of AI in healthcare billing aligns with SmarterDx's offerings.
  • SmarterDenials addresses the growing need to combat payer denials in hospitals.
  • Continued investment in digital health startups presents opportunities for SmarterDx.

What critics are saying

  • Competition from companies like Abridge threatens SmarterDx's market share.
  • Partnerships simplifying healthcare disbursements may reduce demand for SmarterDx's services.
  • Slow growth in healthcare IT deal activity could limit investment opportunities.

What makes SmarterDx unique

  • SmarterDx uses counterfactual modeling to identify missed CDI and coding opportunities.
  • The platform transforms manual searches into rapid decisions for better patient care.
  • SmarterDx offers a risk-free business model with a guaranteed 5:1 ROI.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Free One Medical membership

Parental Leave

Remote Work Options