Who You Are

You’re detail-oriented, with a keen eye for data and organization. You prioritize accuracy and are eager to troubleshoot complications as needed. You’re a critical thinker, with a demonstrated ability to work alongside others.

As a Coordinator on the Payroll Operations team, you will work on managing and processing court ordered wage garnishment orders. You will work across the organization to research and resolve a variety of garnishment related inquiries. You will be responsible for providing subject matter expertise on best practices as a specialist in Justworks systems. 

Your Success Profile

What You Will Work On

• Complete all necessary work as it pertains to incoming and outgoing mail utilizing our mailing vendor 
• Execute day-to-day operations for Justworks payroll system including managing court ordered wage garnishments, IRS notices and adjustments, and verifying other relevant customer payroll data
• Identify and resolve garnishment processing discrepancies in Justworks system
• Manage electronic income withholding orders, including sending acknowledgements and terminations
• Respond to questions and requests from various teams at Justworks, including the Customer Success team
• Assist with maintaining the internal resource center regarding Payroll Operations’ policies and procedures
• Work with our Finance team for weekly garnishment check activities and monthly reconciliation

• Perform other related duties as assigned

How You Will Do Your Work

As a Payroll Operations Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of interdependencies and inter-relationships (context and connections).

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• A minimum of 2 years of relevant work experience and prior experience in payroll and garnishments 
• Familiarity with basic business process management activities (process mapping, improvement, implementation, etc.)
• Prior experience with Atlassian Software (Jira and Confluence) a plus
• Aptitude for quickly learning new products and subject matter
• Meticulous and detail-oriented, pride yourself in finding mistakes or errors
• Flexible and calm under pressure with an ability to thrive in a changing and complex environment
• Work effectively within a team, yet have the ability to take initiative and work effectively on  your own

The base wage range for this position based in our New York City Office is targeted at $28.13 to $30.94 per hour.

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