Job Posting Title

Quality Assurance Manager

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Division Directors

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Quality Assurance Manager- Innovation Division

Salary Range- $70,000.00- $80,000.00

Why you’ll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

GENERAL FUNCTION

The Quality Assurance Manager is responsible for overseeing the agency’s quality assurance processes, implementing quality control procedures, and leading a team to achieve continuous improvement in product quality.  The Quality Assurance section is responsible for ensuring the quality and reliability of our products and services by reviewing software requirements, creating, maintaining, and implementing test plans, conducting manual and automated tests, analyzing test results, and identifying and documenting software defects.  The Quality Assurance Manager will also assign and review work, provide training, evaluate performance, provide professional development, and manage schedules, time, and leave of an assigned team.

TYPICAL FUNCTIONS

The functions performed in this position may include the following:

• Lead a team of quality assurance analysts in designing and executing test plans to ensure the quality of software products.
• Analyze test results and provide feedback to improve software quality with business users and development team members.
• Document and report software issues and work with the development team to troubleshoot and resolve them.
• Create and maintain test cases and test scenarios.
• Collaborate with cross-functional teams to ensure the delivery of high-quality, user-friendly products and services.
• Conduct manual and automated tests to identify software defects.
• Assigns, reviews work, provides training, evaluates performance, provides professional development, and manages schedules, time, and leave of an assigned team.
• Ensure the team’s adherence to best practices, quality standards, and project timelines.
• Stay informed about industry best practices and emerging trends in quality analysis.
• Performs other duties as assigned by Director of Innovation.

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Extensive Knowledge of

• Data processing hardware and software; of computer capabilities; of systems analysis and development; of coding and implementation; of project management and documentation.
• An in-depth understanding of organizational data flow and its use in management decision-making.
• An understanding of requirements gathering, process specification, validation, and management practices.
• The Project Management Lifecycle and the Software Development Lifecycle.
• Software testing tools and methodologies.

Skills in

• Analytical, systems thinking, critical thinking, and problem-solving skills
• Presentation and negotiation skills
• Proven prioritization and organizational skills
• Technical writing and procedural documentation
• Business process mapping
• Prioritizing, scheduling, organizing, and allocating work with competing deadlines
• Building and maintaining strong and collaborative teams
• Supervising teams with diverse backgrounds

Ability to

• Work independently and coordinate a wide variety of activities in an on/off-premises hybrid environment.
• Communicate effectively both orally and in writing
• Interpret and apply policies and procedures
• Translate knowledge of programs into practical guidelines
• Identify the types of tests and tools to use
• Oversee the creation and documentation of test plans
• Manage resources and delegate work to employees best positioned to complete them
• Resolve conflicts and disputes across cross-functional project teams

MINIMUM QUALIFICATIONS

Education and Experience requirements at this level consist of a Bachelor’s degree or Master’s degree in Business Administration; or Information Systems; or Quality Management; or related field along with five (5) years of professional experience in software testing or quality assurance and team management; or an equivalent combination of education and experience. Two (2) years of professional experience supervising quality assurance or similar teams is required.

PREFERENCE STATEMENT

Preference may be given to candidates who have one or more of the following:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and visualization tools.
• Familiarity with Agile and Lean methodologies.

SPECIAL REQUIREMENTS

Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm.  This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section.  If applicable, applicant must be willing and able to work both on-site and telework at an off-site location, generally in the applicant’s home.  Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.