Field Supervisor

Who We Are

Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the key to success is our diverse and talented team of employees.

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Florida. With a team of over 2,500 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

As part of that mission, we have joined forces with Fireline Corporation, headquartered in Baltimore, Maryland. Our continued growth and success in the area has created the need for a Field Supervisor working on our Testing and Inspection team out of our Baltimore, Maryland office. 

Key Responsibilities:

Team Leadership & Supervision

• Provide day-to-day supervision, guidance, and support to field technicians across multiple disciplines (sprinkler, alarm, special hazards).
• Assist with hiring, onboarding, and training new technicians.
• Coach and mentor team members to promote skill development, safety awareness, and technical excellence.
• Conduct performance reviews and contribute to corrective action plans when necessary.

Operations & Workflow Management

• Support daily scheduling and dispatching of technicians to meet service, inspection, and maintenance demands.
• Monitor work progress to ensure timely completion, proper documentation, and adherence to company quality standards.
• Manage resource allocation, workload balancing, and project prioritization.
• Provide field support and escalation assistance for complex or high-priority service needs.

Safety & Compliance

• Ensure that all work is performed in accordance with NFPA standards, OSHA requirements, state/local regulations, and internal safety policies.
• Promote a strong safety culture through safety meetings, field audits, and incident investigations.
• Maintain documentation for compliance, certifications, and safety reporting.

Customer & Stakeholder Communication

• Serve as a point of contact for customers regarding scheduling, service needs, and issue resolution.
• Work with internal teams (sales, customer service, account management, etc.) to ensure seamless delivery of services.

Administrative & Reporting Duties

• Track technician productivity, efficiency, and job statuses using internal systems.
• Assist with budgeting, inventory management, and procurement as needed.
• Generate reports on team performance, operational metrics, and compliance status for leadership review.

Qualifications:

• 5+ years of experience in fire protection, life safety systems, mechanical/electrical systems, or related industry.
• Prior leadership or supervisor experience overseeing field teams.
• Strong understanding of NFPA codes, fire protection system types, and inspection/testing/maintenance processes. 
• Ability to manage multiple priorities in a fast-paced environment.
• NICET II or higher in Fire Alarm, Water-Based Systems, or Special Hazards (preferred).
• Experience using ServiceTrade or similar software systems (preferred).
• OSHA 10/30 certification (preferred).

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $90,000 - $104,000.

Benefits:

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

• Competitive Pay: Salary based on experience with a performance-based bonus opportunity. 

• Tuition Assistance:Paid tuition for fire protection-related schooling needed to obtain licensing. 

• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. 

• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year. 

• Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. 

• Tools for Success: Access to leading-edge web-based productivity tools. 

• Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. 

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. 

• Life Insurance:Company-paid life insurance policy of $50,000 to give you peace of mind. 

Encore Fire Protection is an Equal Opportunity Employer

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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