Customer Success Specialist
Posted on 3/22/2024
Udemy

5,001-10,000 employees

Online course provider
Company Overview
Udemy’s mission is to create new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. They are building a shared knowledge repository to help people learn.
AI & Machine Learning
Education

Company Stage

Series A

Total Funding

$396.4M

Founded

2010

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

11%

2 year growth

31%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Zendesk
Salesforce
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • 1-2 years of B2B SaaS customer success, account management, consulting and/or sales experience
  • Outstanding verbal and written communication skills
  • Superior project, time management and organizational skills
  • Excellent attention to detail
  • Ability to adapt quickly in a fast-paced, startup environment
  • Experience using Salesforce and Zendesk is preferred, but not required
Responsibilities
  • Manage the success of a portfolio of 300-400 Udemy Business (UB) customers
  • Be an expert on the UB Platform with a deep understanding of our technology, content and different product and service offerings
  • Negotiate and renew customer contracts and partner with Sales to achieve upsell targets
  • Lead customer meetings along the full lifecycle
  • Proactively monitor our customer base looking for both red flags and opportunities to increase revenue
  • Be a voice of the customer and proactively communicate customer feedback to cross-functional teams
  • Effectively manage product onboarding and implementation for new customers
  • Conduct online trainings for existing and new customers
  • Respond to questions from customers directly or route questions to appropriate resources for training or support
  • Support additional projects and tasks related to the broader Customer Success team