Configuration Management Specialist

Position Description

Looking for a Configuration Management Specialist III opportunity at a place where you can make a difference every day? Discover this great opportunity in our El Paso, Texas location. Bring your organizational expertise, analytical skills, and collaborative mindset to support a critical mission focused on military defense and operational readiness.

Serco supports the U.S. Army as a prime contractor for the Next Generation Command and Control (NGC2) program, which delivers modernized Command Post (CP) capabilities across the operational spectrum. Our team develops, integrates, and sustains mobile and expeditionary solutions that enable mission command in complex operational environments.

As part of the Integration & Operations functional area, this role provides independent configuration management support for platform integration activities. The position focuses on maintaining configuration control of integration schedules, plans, deliverables, and operational artifacts, supporting disciplined execution, change control, and knowledge management across integration efforts. While not responsible for authoring engineering designs or owning Technical Data Packages (TDPs), this role provides equivalent CM rigor for integration planning, execution, and operational deliverables.

You will be part of a multidisciplinary team that works closely with the customer and Serco functional teams to deliver high-quality integration outcomes and supporting documentation. The team has been recognized by Army customers and industry partners for its outstanding contributions to the program.

In this role, you will:

• Provide configuration management support aligned to Integration & Operations, working closely with the Integration Lead, platform integration teams, and cross-functional stakeholders.
• Design, establish, and maintain management documentation supporting integration planning and execution activities.
• Establish and maintain configuration baselines for integration schedules, plans, procedures, deliverables, and operational artifacts.
• Independently track, evaluate, and control Change Requests (CRs) related to integration scope, schedules, plans, configurations, and deliverables.
• Evaluate change impacts to platform integration activities, operational readiness, cost, schedule, and execution risk.
• Participate in documenting, submitting, coordinating, and reviewing CRs, including tracking approvals and decision points.
• Maintain configuration status accounting for integration-related configuration items and deliverables.
• Develop and maintain a knowledge management system and repository for integration plans, schedules, execution artifacts, lessons learned, and controlled deliverables.
• Ensure integration deliverables are version-controlled, traceable, and released in accordance with approved baselines.
• Support configuration audits (functional and physical) to maintain baseline integrity across integration activities.
• Provide guidance and recommendations on CM methods, procedures, and documentation practices to integration and operations personnel.
• Coordinate with Engineering, Logistics, Network, and Program Management teams to ensure alignment across functional baselines.
• Support integration readiness reviews, execution milestones, and after-action documentation as required.
• Participate in special studies as needed and provide work leadership to lower-level personnel when required.
• Ensure compliance with the Serco Configuration Management Plan and applicable contractual requirements.

Qualifications

To be successful in this role, you will have:      

• An active DoD Secret clearance
• U.S Citizenship Required
• Bachelor's degree with 3 years of experience 
  • Or a High School Diploma with minimum 7 years of experience in configuration documentation, establishing baselines, configuration control, and physical configuration audits
• Minimum of 3 years of experience in configuration documentation, establishing baselines, configuration control, and physical configuration audits
• Proficient in Microsoft Excel with preferred experience setting up CM systems to manage and track CRs
• Familiarity with configuration status accounting and compliance with organizational policies
• Ability to travel up to 10% 

If you are interested in supporting and working with passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].