Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to join our growing team in Santa Ana, CA. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing excellent service. As a key point of contact for our customers, you’ll play an essential role in ensuring satisfaction and resolving inquiries with professionalism and care.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems

• Handle orders, product questions, billing issues, and delivery concerns with accuracy and empathy

• Record customer interactions and resolutions in our CRM system

• Collaborate with the warehouse and logistics team to ensure timely order fulfillment

• Identify recurring issues and provide feedback to help improve processes

• Maintain a calm and positive attitude when dealing with difficult or high-pressure situations

• Ensure each customer receives a consistent, high-quality support experience

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• Minimum 1 year of experience in a customer service role

• Strong verbal and written communication skills

• Excellent problem-solving abilities and attention to detail

• Familiarity with CRM software and customer service tools

• Ability to multitask and prioritize in a dynamic environment

• Professional, patient, and team-oriented attitude