Full-Time
Agile Delivery Manager
First Citizens BancShares
10,001+ employees
Full-service bank offering loans and investments
No salary listed
Austin, TX, USA + 3 more
More locations: Raleigh, NC, USA | Arizona, USA | North Carolina, USA
Remote
Bachelor's
 Project & Program Management |
|---|
Get referred to First Citizens BancShares
See people who can refer or advise you
- Bachelor's degree and 6 years of experience in applications development, applications analysis, or systems engineering, or a high school diploma/GED and 10 years of experience in those areas.
- At least 5 years of technology delivery, infrastructure, or operations experience.
- At least 3 years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
- Strong experience supporting Agile delivery for a technology infrastructure organization rather than only software product development teams.
- Expertise with Jira, Confluence, and Agile reporting solutions.
- Experience implementing capability management, throughput analysis, and delivery forecasting practices.
- Knowledge of Scrum, Kanban, Lean, SAFe, and/or Agile portfolio management.
- Strong executive communication and stakeholder management skills.
- Experience working within regulated financial institutions.
- Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.
- Experience using Power BI, Tableau, or similar platforms to develop executive delivery dashboards.
- Proven ability to drive organizational change and Agile maturity improvements.
- Lead, coach, and develop a team of Scrum Masters supporting infrastructure engineering teams.
- Manage performance, coaching, workforce planning, succession planning, and professional development of Scrum Masters and Agile practitioners.
- Collaborate with Infrastructure and Technology leadership to define and implement Agile delivery strategies across the infrastructure portfolio.
- Establish a consistent Agile delivery framework across Infrastructure Engineering.
- Build organizational capability around Scrum and/or Kanban Agile practices.
- Create a culture of transparency, accountability, continuous improvement, and measurable outcomes.
- Define success metrics and Agile maturity objectives for infrastructure teams.
- Develop career paths, coaching plans, and performance expectations for Scrum Masters.
- Facilitate executive-level communication of delivery health, risks, dependencies, and organizational capacity.
- Serve as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices.
- Develop and execute the Agile roadmap for Infrastructure Engineering.
- Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.
- Establish Agile governance appropriate for infrastructure engineering work.
- Drive adoption of Agile practices across Infrastructure Engineering teams.
- Ensure Agile practices effectively support enterprise project methods.
- Establish delivery metrics and reporting frameworks for continuous improvement, including capability, throughput, delivery predictability, flow efficiency, work-in-progress, lead time, and cycle time.
- Establish reporting, metrics, governance standards, and executive dashboards providing insight into capability, throughput, risks, dependencies, and delivery performance.
- Develop executive dashboards providing actionable insights into infrastructure engineering delivery performance.
- Partner with infrastructure leaders to improve forecasting accuracy and resource planning.
- Use historical delivery metrics and capacity data to support investment and staffing decisions.
- Enable data-driven prioritization and portfolio management through reporting and analytics.
- Partner with infrastructure leadership and key stakeholders to establish prioritization frameworks.
- Improve visibility into competing run, grow, transform, compliance, and risk-reduction demands.
- Facilitate backlog refinement and portfolio-level planning activities.
- Align intake governance processes and dependency management across teams.
- Ensure alignment between strategic objectives and delivery team commitments.
- Drive transparency into capacity constraints and execution risks.
- Guide Scrum Masters supporting Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering, and Digital Workplace Technology.
- Ensure Agile practices are tailored to infrastructure work, including platform modernization, cloud migrations, infrastructure automation, technical debt remediation, vulnerability and Frontier AI remediation, capacity upgrades, regulatory initiatives, and operational resilience programs.
- Establish approaches for managing interrupt-driven work while maintaining delivery predictability.
- Analyze trends and identify opportunities to improve delivery performance.
- Partner with infrastructure leaders to improve operational efficiency and delivery outcomes.
- Advance Agile maturity through coaching, education, and metric-driven improvements.
- Implement standards for delivery governance and reporting.
- Participate in the Agile Center of Excellence and influence decision-making to meet Infrastructure Engineering needs.
- Improve consistency of Jira and Agile workflow utilization across infrastructure teams.
- Ensure work visibility aligns with change management, release management, and ITSM processes.
- Promote disciplined execution, risk mitigation, and compliance with organizational standards.
- Support infrastructure leadership during audits, regulatory reviews, and governance activities.
- Certified Scrum Master (CSM).
- SAFe Program Consultant (SPC).
- SAFe Agilist (SA).
- PMI-ACP.
- Certified Agile Coach.
- ITIL Foundation or higher.
First Citizens BancShares operates First Citizens Bank, offering a full range of financial services for individuals and businesses. Its products include checking and savings accounts, credit cards, mortgages and auto loans, personal loans, online and mobile banking, wealth management and investment services, insurance, and small business banking. The core product set is accessed via online and mobile platforms, branch networks, and ATM access, with features like online statements, bill pay, direct deposit, and rewards programs. The bank positions itself through a broad suite of banking and financial services tailored to different customer segments such as personal, business, and wealth customers, emphasizing integrated banking experience and customer support. Overall, the goal is to help customers manage money, borrow for major needs (homes, vehicles, education), invest for future goals, and protect their financial security through a range of financial products and advisory services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Raleigh, North Carolina
Founded
1898
Get referred to First Citizens BancShares
See people who can refer or advise you
Simplify's Take
What believers are saying
- BMO deal added about $5 billion deposits and $650 million loans on September 4, 2026.
- Q2 2026 loan growth reached 1.6% sequentially, with deposits up 1.5%.
- August 28, 2026 RBR vendor finance partnership deepens equipment lending into agriculture.
What critics are saying
- September 2026 branch conversion across 11 states risks account attrition and systems failures.
- SVB Financial Trust's trademark lawsuit keeps the 2023 acquisition dispute alive in court.
- Federal Reserve extended 2026 stress-capital timing to 2028, keeping capital flexibility constrained.
What makes First Citizens BancShares unique
- July 2026 earnings showed $672 million net income and $1.66 billion net interest income.
- September 4, 2026 closed 138 BMO branches, lifting First Citizens above 600 locations.
- First Citizens still leverages the 2023 Silicon Valley Bank acquisition for tech and venture banking.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Company News
BMO Financial Group has completed the sale of 138 branch locations to First-Citizens Bank & Trust Company. The branches are located across North Dakota, South Dakota, Wyoming, Nebraska, Kansas, Missouri, Oklahoma, Idaho, and selected locations in Minnesota, Oregon and Illinois. Under the agreement, First-Citizens Bank acquired approximately $5.7bn in deposit liabilities and $1.1bn in loans. The deal, first announced in October last year, forms part of BMO's strategy to reallocate capital towards markets with stronger client engagement and growth prospects. BMO plans to expand its presence in Western US markets, adding over 130 new sites in California and about 15 in Arizona. This would increase its California footprint by more than 50%.
Cape Fear Habitat receives $35,000 grant from First Citizens Bank. 4 hours ago WILMINGTON, NC (WWAY) - Cape Fear Habitat for Humanity has received a $35,000 grant from First Citizens Bank to support the nonprofit's homeownership and critical home repair programs. The grant is the second Cape Fear Habitat has received from First Citizens and will provide general operating support for the organization's programs. Cape Fear Habitat's Homeownership program provides affordable homeownership opportunities for low- to moderate-income families. The Critical Home Repair program helps these homeowners address necessary repairs. "First Citizens Bank has been a great partner to Cape Fear Habitat, and we're excited to be working with them again," said Rich Duncan, director of development for Cape Fear Habitat. "Their generosity in granting our organization operational support means we can attribute funds where they are most needed, allowing us to best serve our homeowners." Reginald Exum, community development officer at First Citizens, said the bank supports efforts aimed at helping people maintain long-term housing stability. "We're honored to support Cape Fear Habitat in helping individuals and families achieve and maintain homeownership," Exum said. Cape Fear Habitat said the grant will help support the ongoing operations of its homeownership and repair programs.
First Citizens Bank invests $40,000 in Eastern Carolina Community Foundation. FLORENCE - First Citizens Bank has invested $40000 in Eastern Carolina Community Foundation through the bank's Community Development Grant... Google Alert - development financial institutions
Smart Sand has amended its credit facility, increasing total revolving commitments from $30 million to $50 million and extending the maturity date to 1 September 2031. The company entered into the original five-year senior secured asset-based credit facility with First-Citizens Bank & Trust Company in September 2024. The amendment adds a $20 million sublimit tied to the value of Smart Sand's Oakdale, Wisconsin facility. The company also agreed to a negative pledge on the Oakdale property and secured modifications to certain financial thresholds, including a $20 million deduction for unfinanced capital expenditures in the fixed charge coverage ratio calculation. Smart Sand supplies proppant and sand-based products primarily to the oil and gas industry for hydraulic fracturing operations.
Helping farmers finance equipment. Aug 28, 2026 By Diego Flammini Assistant Editor, North American Content, Farms.com An equipment manufacturer and bank are working together for support farmers A new partnership is helping farmers acquire the equipment they need. RBR Enterprise, a designer and manufacturer of crop floaters, sprayers, and fertilizer applicators, along with First Citizens Bank, has launched a new vendor finance agreement. Under this agreement, First Citizens Bank will work with RBR Enterprise customers to find flexible financing solutions that align with cash flow and operating cycles. "Through this partnership, RBR's dealers and customers will gain access to flexible terms and payment structures to acquire the equipment needed to operate and grow their businesses," Nate Bartels, ag group leader at First Citizens Equipment Finance, said in a statement. RBR has more than 100 dealers in the U.S. and two in Canada. Partnering with First Citizens Bank reflects a partnership that understands farming isn't like other businesses. "As demand for our Vector, Venturi and Vortex lines continues to grow, we wanted a financing partner who understands seasonal agriculture farming needs," Gary Reid, president of RBR Enterprise, said in the Aug. 26 statement. "Collaborating with First Citizens Equipment Finance allows our customers greater access to equipment that will keep their operations going throughout the year, allow for more time in the field, and require fewer maintenance costs." Other equipment manufacturers have relationships with financial institutions too. AGCO, for example, operates AGCO Finance with DLL, a financial subsidiary of Rabobank. Demco and TrueCore Capital's DealerDog platform work together to provide customers with financing solutions. And Mantiou Group/Gehl work with Vibrant Credit Union to support their farmer customers. Nebraska Children's Groundwater Festival