Full-Time

Customer Success Manager

Lehi, UT

Posted on 5/16/2024

Spot AI

Spot AI

51-200 employees

AI-powered high-resolution camera systems

AI & Machine Learning
Data & Analytics
Industrial & Manufacturing

Mid

Lehi, UT, USA

Required Skills
Communications
Requirements
  • Passion for customer centricity
  • 2+ years in customer success or account management roles in B2B SaaS / technology
  • Organized and diligent
  • Enthusiasm to learn about product and video intelligence
  • Excellent written and verbal communication skills
  • Ability to operate in fast-paced and ambiguous environments
  • Ability to commute to and work from Lehi, UT office 3 days per week
Responsibilities
  • Collaborate with internal teams to deliver outstanding customer experience
  • Own onboarding and ongoing relationships with customers
  • Drive positive net dollar retention for the business
  • Contribute to building an outstanding customer success organization and culture
  • Improve Customer Success processes and techniques

Spot AI is an excellent place to work due to its industry-leading AI camera system that leverages high-resolution, NDAA-compliant cameras coupled with on-edge AI processing for real-time incident resolution. This company provides an innovative and technically advanced environment, making it ideal for individuals interested in cutting-edge technology and security solutions. Additionally, its commitment to centralized management through an intuitive cloud dashboard highlights its focus on efficiency and user-centric design, beneficial for employees inclined towards technological innovation and operational excellence.

Company Stage

Series B

Total Funding

$64M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

71%