Full-Time
Manager – Support & Professional Services
Confirmed live in the last 24 hours
Harris Computer
1,001-5,000 employees
Mission-critical software solutions provider
Senior
Jackson Township, NJ, USA
You match the following Harris Computer's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s Degree or equivalent combination of education and experience.
- Knowledge of municipal software applications (financial/billing/tax) REQUIRED.
- Must demonstrate decisive decision-making ability and strong problem solving skills.
- Must demonstrate ability to effectively assess and analyze complex information, communicate outcomes in a clear and concise fashion, and execute decisions in an independent, effective manner while keeping focused on business objectives and customer and employee needs.
- Excellent oral and written communication skills.
- Ability to work in a collaborative and professional environment which emphasizes teamwork.
- Demonstrated track record of effectively managing multiple assignments and projects within defined and challenging timelines.
- Drive attainment of customer support KPIs by coaching, developing and managing support staff.
- Drive attainment of professional service monthly/quarterly/annual revenue targets by coaching, developing, and managing PS staff.
- Provide team leadership; set clear and measurable team goals and objectives; actively coach and mentor staff; hold staff accountable for meeting or exceeding cited goals and customer expectations.
- Ensure clear communication and adherence to divisional processes and procedures.
- Serve as a key point of escalation for customers to ensure concerns are consistently dealt with in a prompt, thorough and effective manner.
- Assist with revenue management on all product lines which fall under the manager’s direct scope of responsibility.
- Manage annual customer maintenance contracts; ensure project deliverables are met based on contract terms (may actually need to project manage new projects tied to v4 upgrade); identify billable activities performed by the team and drive a strong balance of revenue awareness and management in conjunction with excellent customer service.
- Actively manage personnel issues including, but not limited to, hiring, preparation and delivery of mid-year and year-end staff performance evaluations, development of employee performance action plans, administration of corrective action and termination of under-performing staff, and development of growth plans to include annual score cards.
- Prior management experience with minimum staff size of 7-10 individuals, desired.
- Financial forecasting required.
- Project Management desired.
- Successful track record of managing remote employees, desired.
- Basic familiarity with relational database concepts and operating system terminology, strongly desired.
- Minimum travel required (customer meetings, quarterly team meetings, Harris leadership events).
Harris develops software solutions that are essential for various sectors, including Public Sector, Healthcare, Utilities, and Private Sector. Their products are designed to support the specific needs of these industries, ensuring that critical operations run smoothly. Harris's software typically integrates with existing systems to enhance functionality and improve efficiency. Unlike many competitors, Harris focuses on providing tailored solutions that meet the unique requirements of each sector they serve. The company's goal is to deliver reliable software that helps organizations operate effectively and efficiently across different regions, including North America, Europe, Asia, and Australia.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ottawa, Canada
Founded
1976
Simplify's Take
What believers are saying
- Growing demand for eRecording solutions boosts Harris's market opportunities.
- Healthcare IT interest aligns with Harris's recent acquisitions, promising increased revenue.
- Harris's acquisition of Modyo enhances its position in Latin America's digital market.
What critics are saying
- Increased competition in eRecording could challenge Harris's market share.
- Diverse acquisitions may lead to integration challenges and dilute operational focus.
- Expansion into new regions may expose Harris to unfamiliar regulatory environments.
What makes Harris Computer unique
- Harris offers mission-critical software solutions across multiple sectors globally.
- The company is a subsidiary of Constellation Software, enhancing its financial stability.
- Harris's strategic acquisitions expand its portfolio in healthcare, insurance, and e-commerce.
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Benefits
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Company News
ALPINE, Utah /Massachusetts Newswire – National News/ — Hopdox, the leading innovator in eRecording, is excited to announce that it has entered a joint eRecording services agreement with Harris Recording Solutions to integrate Hopdox’s cutting-edge eRecording platform with Harris Recording Solutions’ land record management systems. This collaboration marks a major milestone in delivering more efficient, modern recording capabilities to counties nationwide.As a result of this agreement, Hopdox has successfully integrated with Clark County, Nevada, one of the largest recording jurisdictions in the nation who has been eRecording since 2007.“Hopdox is committed to making eRecording simply better for counties and their partners across the country,” said Paul Clifford, Founder of Hopdox. “By integrating with Harris Recording Solutions’ trusted land records systems, we’re able to enhance efficiency and provide document submitters in counties like Clark County, Nevada, with technology that saves time and simplifies workflows. This partnership represents an exciting first step in our partnership and we look forward to our mission to streamline recording processes nationwide.”Harris Recording Solutions, a leader in land records software, expressed equal enthusiasm for the collaboration.“We are pleased to partner with Hopdox to provide a seamless eRecording experience for counties using our land record systems,” said Angela Keeton, Executive Vice President, Harris Recording Solutions. “Our goal is to continually empower counties with technology that meets today’s needs, and integrating with a forward-thinking eRecording provider like Hopdox helps us achieve that.”This agreement underscores Hopdox’s continued dedication to enhancing eRecording experiences through advanced technology, unmatched customer support, and a people-first approach.About Hopdox:Hopdox, the leading innovator in eRecording, was founded in 2024 with the sole focus to provide the best eRecording technology to enhance the work lives of settlement agents and county employees nationwide. Hopdox believes that technology should provide the most efficient process possible to give everyone involved a little more time back in their lives to do what matters most to them
ALPINE, Utah /California Newswire – National News/ — Hopdox, the leading innovator in eRecording, is excited to announce that it has entered a joint eRecording services agreement with Harris Recording Solutions to integrate Hopdox’s cutting-edge eRecording platform with Harris Recording Solutions’ land record management systems. This collaboration marks a major milestone in delivering more efficient, modern recording capabilities to counties nationwide.As a result of this agreement, Hopdox has successfully integrated with Clark County, Nevada, one of the largest recording jurisdictions in the nation who has been eRecording since 2007.“Hopdox is committed to making eRecording simply better for counties and their partners across the country,” said Paul Clifford, Founder of Hopdox. “By integrating with Harris Recording Solutions’ trusted land records systems, we’re able to enhance efficiency and provide document submitters in counties like Clark County, Nevada, with technology that saves time and simplifies workflows. This partnership represents an exciting first step in our partnership and we look forward to our mission to streamline recording processes nationwide.”Harris Recording Solutions, a leader in land records software, expressed equal enthusiasm for the collaboration.“We are pleased to partner with Hopdox to provide a seamless eRecording experience for counties using our land record systems,” said Angela Keeton, Executive Vice President, Harris Recording Solutions. “Our goal is to continually empower counties with technology that meets today’s needs, and integrating with a forward-thinking eRecording provider like Hopdox helps us achieve that.”This agreement underscores Hopdox’s continued dedication to enhancing eRecording experiences through advanced technology, unmatched customer support, and a people-first approach.About Hopdox:Hopdox, the leading innovator in eRecording, was founded in 2024 with the sole focus to provide the best eRecording technology to enhance the work lives of settlement agents and county employees nationwide. Hopdox believes that technology should provide the most efficient process possible to give everyone involved a little more time back in their lives to do what matters most to them
Ottawa, ON / Tel Aviv, Israel, March 8, 2022 – Harris, a global vertical market software provider, has acquired 2Team Computers Ltd. (2Team), an insurance software provider. This acquisition marks Harris’ first acquisition in the insurance sector and its second acquisition in Israel.
Harris, a global provider of industry software, has acquired DataPharm Network EDV-Dienstleistungs GmbH and its subsidiary PharmaTax GmbH, expanding its portfolio in the D-A-CH region. This acquisition enhances Harris's presence in the healthcare sector and supports its global growth strategy. DataPharm offers a range of pharmacy software solutions, serving 114 automated pharmacies in Austria. Dr. Guido Moritz highlights the strategic value of this acquisition for Harris's healthcare portfolio.
Harris Computer Corp. has acquired Dakis Decision Systems, Inc., a provider of e-commerce and photo solutions for camera stores, photo labs, and print shops. The acquisition aligns with Harris' strategy of expanding its portfolio in retail and print solutions. Terms of the deal were not disclosed. Harris, an operating group of Constellation Software Inc. (TSX: CSU), manages over 170 businesses globally across more than twenty industries.