Service Assistant

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Respond to guest inquiries and requests in a courteous and polite manner
• Assist in the production of food and drink items
• Deliver food and drink items in a timely manner and observe service standards while doing so
• Stay informed of current menu items and descriptions
• Operate food production equipment to standard and produce food menu items
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Attend pre-shift meeting conducted by MOD prior to start of each shift
• Follow Special Events and Private Party guidelines to ensure event success
• Required to occasionally work Special Events that are scheduled throughout the venue
• Perform opening/running/closing side duties according to venue standards, including but not limited to:
  • Handle side duties including stocking ice bins, liquor, beer, wine, and coolers, including lifting/moving up to 50lbs.
  • Par all ice bins to the fullest levels at all times
  • Par all bars and culinary areas per venue specifications including prep, stocking of service ware, back bars, garnishes, sides, condiments, etc...
  • Clean and stock expediting line to par throughout shift
  • Perform table maintenance duties according to venue service standards
  • Maintain service rooms and storage areas in a clean orderly manner
  • Perform related duties as required or assigned within job classification
• Clean and assist with maintaining bar and food production equipment
• Put all trash and recyclable products in proper receptacles
• Separate glass, cardboard, and plastics per local codes
• Keep floor neat, clean and free of food, trash and other obstacles throughout shift
• Clean all spills immediately, use floor signs to caution guests and staff
• Follow housekeeping standards per policy
• Ensure that trash cans/slim jims are clean, free of odor and lined
• Keep all dust pans clean and free of stuck on debris/odor
• Clean and dust all areas of venue
• Sweep and mop floors
• Clean and maintains restrooms
• Refill toilet paper, paper towel, sanitary napkin and soap dispense
• Use cleaning tools such as mops, brooms, squeegees, cleaning cloths, sponges, pails, brushes, vacuum cleaners, etc.
• Remove wastepaper baskets and containers, and empties same into trash containers and cleans area after trash has been picked up
• Clean and polish hardware such as doors, woodwork, door handles, push plates, kick plates, metal handrails, cigarette urns and drinking fountains
• Vacuum and spot clean rugs
• Additional general cleaning of venue
• Report all repairs required and safety and fire hazards to supervisor
• Follow, keep current, and observe all safety standards
• Replace burned out light bulbs or report same to supervisor
• Ensure responsible alcohol service per local ordinance and venue alcohol policies
• Turn all lost and found items into MOD

WHAT THIS PERSON WILL BRING

Required:

• Ability to work late hours
• Flexible schedule
• Skills in interpersonal communication and teamwork
• Tolerance of all cultures, music and art forms
• Responsible Alcohol Training Certification or Equivalent
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• Three or more years in cleaning services or related type work
• Ability to read, write and follow written instruction
• Detail-oriented and team player with a positive “can-do” attitude
• Early Morning & Day time availability
• Sense of Urgency
• Time Management
• Kitchen sanitation standards
• Critical thinking and decision making
• High School diploma
• High volume kitchen operations
• Food Service as either an Expeditor or Server in a high-volume environment
• Exceptional communication skills

Preferred:

• 3 years’ work experience interacting with people in a positive environment
• Experience recognizing valid ID’s
• Experience in a live music environment
• High volume kitchen operations
• Food Service as either an Expeditor or Server in a high-volume environment
• Exceptional communication skills
• Point of Sales experience

Physical Demands/Working Environment:

• Working environment is fast paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
• Must be able to lift or move up to 50 lbs using proper lifting techniques
• Tolerance of loud noises