Commercial Operations Analyst
Posted on 3/31/2023

1,001-5,000 employees

Military & defense technology
Philadelphia, PA, USA
Experience Level
Desired Skills
Sales & Account Management
Operations & Logistics
  • Bachelor's Degree or equivalent experience
  • 3+ years experience in sales operations, pricing or commercial finance role
  • Finance oriented with an excellent attention to detail
  • CRM platform experience (CPQ preferred)
  • Willing to work overtime hours when required especially during peak seasons of the year
  • Demonstrated experience in Microsoft Excel including Pivot tables and vlookups
  • Clear and concise written & verbal communication
  • Time & deadline management
  • Strong analytical skills
  • Teamwork & collaboration-oriented
  • Able to take initiative, ownership, and be proactive in their daily work
  • Comfortable with conflict resolution & persuasion
  • Should have a service mentality
  • Able to work in a fast paced environment
  • Become an Subject Matter Expert in diverse array of innovative products and develop an extensive understanding of Axon products and bundles
  • Build a collaborative and responsive relationship with sales representatives and prepare accurate quotes for customer presentation that align with company policies
  • Provide support on and guidance to sales representatives on best practices for deal formats and non-standard quote requests
  • Structure complex deals for key accounts by working cross functionally with Sales and Finance to ensure efficient delivery to customers and accurate financial reporting outcomes
  • Prepare thorough and accurate research across multiple data sources for existing customers to support Axon's contract modification process and document conclusions to ensure company procedures are followed end-to-end
  • Ensure Axon's customer relationship management system accurately reflects customer specific contractual elements related to custom contract terms, pricing, invoicing and discounting
  • Develop an extensive understanding of Axon's environment and how it impacts customer fulfillment and invoicing
  • Test new product introductions and system updates to ensure business process changes are executed smoothly and timely
  • Work closely with our business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in our systems timely and accurately
  • Other duties that may arise