Senior Teller

Move your career forward at Old Second.

Position Overview

The Senior Teller is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.  The Senior Teller assists the Teller Supervisor with compliance of policies/procedures, customer problem/resolution and fostering achievement of team sales goals.

Essential Job Functions

Performs daily teller responsibilities:

• Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).  Meets or exceeds established customer service expectations including manager observations.
• Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification and availability of funds.
• Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.
• Counts, proves, and packages currency according to policy and procedure.  Balances cash drawer and researches all teller differences within the specified timeframe. 
• Effectively uses technology in order to accurately complete customer transactions.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
• Maintains flexibility to float to other branches and/or work dynamic schedules needed.  Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.  

Additional Responsibilities for Senior Tellers:

• Has some authority to make check/cash disbursement decisions.
• Assists manager with regulatory compliance, security and bank policies and procedures relating to the Teller area.
• Assists in providing teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
• Provides additional operational support to Teller Supervisor, including performing end-of-day balancing functions, assisting in quarterly audit work, processing Travelers Checks, and cash ordering.
• May assist maintaining teller currency level requirements and orders sufficient cash to support the teller operation.
• May assist with audits and security tests as scheduled.
• Models desired customer service and sales behaviors for others to follow.
• Actively participates in the branches efforts to reach sales referral goals through meeting individually assigned goals.
• May assist in ordered supplies necessary for day-to-day operations of the teller area.

Minimum Requirements:

• High School diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service, and/or sales; or equivalent combination of education or experience.
• Must work onsite to perform responsibilities of this position.

Competencies: 

• Demonstration of excellent customer service and professional communication.
• Dedication to product promotion and sales referrals.
• Strong attention to detail; precision & accuracy.
• Intermediate computer skills
• Compliance with bank rules & regulations
• Experience balancing teller drawer and reconciling differences
• Reliable: dedication & commitment to work; follow-through on all tasks

Preferred, but not required:

• 2+ years of Teller experience
• Leadership experience a plus.

Compensation & Benefits

Base pay:  $17.50 - $22.50/hour.  Old Second is committed to fair and equitable pay practices.  Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience. 

Variable pay:  Eligible to participate in the Retail Incentive Plan.  Payment varies based upon sales referral activities.

Benefits:  How We Support You - Old Second