Full-Time
Hospitality Assistant
Posted on 6/24/2025
WSH Group
Operates food services and hospitality brands
No salary listed
Entry, Junior
London, UK
In Person
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- Thrives working within a collaborative and inclusive team environment
- Good memory and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
- Take full ownership of meeting room upkeep and presentation.
- Ensure rooms are always clean and set to the required standard: tables wiped, chairs neatly arranged, blinds/tidiness checked.
- Use Dyson or appropriate equipment for quick cleaning between meetings.
- Monitor bookings made on the day and prepare rooms accordingly, including accounting for any walk-in usage.
- Follow the online meeting room portal to stay up to date with schedule changes and last-minute requests.
- Regularly walk the floor to check room usage and respond proactively.
- Stock meeting rooms with mints, tissues, and potentially basic stationery (pens, notepads) in the near future.
- Ensure catering setup is on time and in accordance with booking details – waters, glasses, T/C and catering requirements.
- Ensure that major cleaning issues are raised with the cleaning supervisor and escalated to the FM team where necessary.
- Compile and report on meeting room usage trends for review.
- Maintain fully stocked kitchens at all times, including cereal, tea, coffee, sugar, snacks, and other essentials.
- Restock drink stations regularly throughout the day.
- Ensure kitchen areas are kept clean and presentable, working with the cleaning team as needed.
- Wipe down surfaces and carry out light cleaning duties if needed.
- Ensure kitchen items (cutlery, crockery, cups, plates) are clean, available, and well-presented.
- Monitor fridge stock, particularly milk and other perishable items, and escalate issues if items are missing or out of stock.
- Prepare and deliver ad hoc tea and coffee orders for guests, clients, and internal meetings.
- Manage all setup requirements for internal events, including café/terrace bookings, Townhalls, and larger meetings.
- Move chairs and tables into required configurations for events.
- Remove and replace furniture (e.g., Guildhall/Royal Exchange tables) as needed.
- Ensure drinks stations and catering areas are set up and cleared down efficiently.
- Follow food hygiene, allergen, and safety standards at all times.
- Conduct regular checks for compliance with hospitality and workplace safety regulations.
- Log and report any hazards, incidents, or issues to the relevant team.
- Liaise with reception, facilities, and FM team as required for smooth operations.
- Support with ad hoc admin and operational tasks when necessary.
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
WSH Group operates in the food services and hospitality sectors, focusing primarily on contract catering. The company provides food services to a diverse range of clients, including businesses, schools, and various organizations. Its portfolio features several well-known brands, such as BaxterStorey, Benugo, and Searcys, each catering to different segments of the market, from corporate dining to public restaurants and cafes. WSH Group emphasizes high-quality food and service while effectively managing costs, and it is recognized for its dedication to using fresh, seasonal, and locally sourced ingredients. The company's goal is to deliver exceptional dining experiences while maintaining a strong commitment to sustainability and quality.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Reading, United Kingdom
Founded
2011
Simplify's Take
What believers are saying
- Growing demand for plant-based options aligns with WSH's sustainability goals.
- Digital ordering systems can enhance WSH's customer experience and operational efficiency.
- Interest in food waste reduction supports WSH's cost management and sustainability efforts.
What critics are saying
- Rising costs of locally sourced ingredients could impact WSH's profit margins.
- Subscription-based models like Mosaic may face resistance from traditional clients.
- Labor shortages in hospitality could lead to operational challenges and increased costs.
What makes WSH Group unique
- WSH's commitment to fresh, seasonal, and locally sourced ingredients sets it apart.
- The launch of Mosaic offers flexible, subscription-based catering solutions post-Covid.
- WSH's diverse brand portfolio caters to various segments, from corporate dining to cafes.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Flexible Work Hours
Company News
As part of their ESG commitments, WSH launched a 'Supplier Code of Conduct' in which 11 targets were set in a bid to continually raise the bar on sourcing standards and transparency across the foodservice supply chain.
Westbury Street Holdings launched Mosaic, a subscription-based contract catering model, as part of a move to offer clients flexible solutions in a post-Covid workplace.