Full-Time

Support Technician

Confirmed live in the last 24 hours

Dick's Sporting Goods

Dick's Sporting Goods

10,001+ employees

Retailer of sporting goods and apparel

Consumer Goods

Compensation Overview

$35.4k - $53.3kAnnually

+ Incentive + Equity

Entry

Binghamton, NY, USA

Category
IT Support
System Administration
IT & Security
Required Skills
JIRA
Requirements
  • Associates Degree Technical- Computers
  • <1 year experience
  • Distribution Center experience, Warehouse management systems experience
  • Cisco networking helpful, but not required
  • Knowledge of IntelliTrack Asset Management System helpful, not required
  • Knowledge/Experience with Jira Ticketing Portal helpful, not required
  • Knowledge of Apple Products – iPhones & iPads
Responsibilities
  • Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.
  • Provide technical support for printing, scanning, and general systems, and hardware inquiries.
  • Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.
  • Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.
  • Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.
  • Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.
  • Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.
  • Assist teammates with password resets for RF and desktop applications as needed.
  • Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC.
  • Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.
  • Learn and manage the patching of Microsoft Servers in the DC.
  • Provide coverage for the System Admin during their absence or when working on external projects.
  • Troubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary.
  • Assist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work.
  • Collaborate with other support teams, such as Maintenance, during potential building outages.
  • Coordinate with vendors for building support as needed.
  • Assist with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows.
  • Participate in Individual Development Plans to identify growth opportunities vertically and horizontally.
Dick's Sporting Goods

Dick's Sporting Goods

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DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Company Stage

IPO

Total Funding

N/A

Headquarters

Coraopolis, Pennsylvania

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The extension of partnerships, like with the University of Tennessee Athletics and Synchrony, highlights DICK'S Sporting Goods' strategic growth and customer loyalty initiatives.
  • Opening next-generation stores, such as the 80,000 square foot location in Minneapolis, demonstrates the company's commitment to innovation and enhancing customer experience.
  • Strong financial performance, as evidenced by beating Wall Street targets, indicates robust business health and potential for growth.

What critics are saying

  • Economic uncertainties have led to a reduction in seasonal hires, which could impact customer service during peak shopping periods.
  • The recent cyberattack poses risks to customer trust and data security, potentially affecting the company's reputation.

What makes Dick's Sporting Goods unique

  • DICK'S Sporting Goods combines a strong physical retail presence with a robust online platform, setting it apart from competitors who may focus solely on one channel.
  • Their ScoreCard loyalty program and financing options like 0% APR through Affirm enhance customer retention and satisfaction, providing a competitive edge.
  • The company's commitment to social responsibility and community engagement, such as aiding Hurricane Helene victims, strengthens its brand image and customer loyalty.

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