CircleCI is the leader in the Continuous Integration and Continuous Deployment space, a cornerstone of the DevOps movement. As our customer base continues to expand globally, this role is an outstanding opportunity to grow your career.

As the Renewal Sales Representative you will be responsible for managing renewals in our sales segments.  You will work in close cooperation with Sales and Success teams to improve retention, minimize churn risk and drive growth. You will have a consistent track record of success renewing Server Licenses and/or Cloud Subscriptions with growth, and in building beneficial, positive relationships with customers, the broader account management team.

Responsibilities

• Carry an individual renewal rate target in contract renewal 
• Meet/exceed assigned renewal rate and retention targets
• Work on a rolling 4 quarter cycle engaging with the broader account team, partners and customer health data to identify renewal risk, and with partner on remedial actions aimed at securing an on-time renewal
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell) and ensuring that the appropriate account management resources are engaged to maximize the opportunity
• Manage upsell and expansion opportunities associated with assigned renewals
• Maintain accurate account, license, contract, and subscription records within salesforce.com and ongoing customer interactions through Gainsight
• Manage renewals from opportunity to invoice understanding pricing and contractual obligations
• Predictable Forecasting: demonstrate success in predictably and consistently delivering monthly and quarterly forecast through strong opportunity management
• Pro-actively identify issues that may impact a renewal and engage all available resources to resolve
• Track non-renewal, pending and lost renewals including reasons for cancellation
• Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance
• Negotiate terms and pricing

Requirements

• Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS) across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth
• Expertise in negotiating contract renewals with a focus on dollar and logo retention.
• Ability to create and communicate business value
• C-level poised, confident executive presence and polish, and excellent listening skills
• Expertise in team selling with sales, customer success, pre-sales, partners and services
• Experience in a sales function that includes direct customer interaction 
• Works jointly with Customer Success Team to accurately score the health of customers and to Identify and Mitigate renewal risk up to a year ahead of renewal date
• Excellent organizational skills with the ability to prioritize tasks, take initiative and work proactively with minimal supervision
• Has a team mentality. Willing to grow and help other teammates grow by offering and accepting wisdom and help when needed
• Have a strong product understanding, system knowledge and processes to manage a pipeline of opportunity

About CircleCI

CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by IVP, Sapphire Ventures, Owl Rock, NextEquity Partners, Scale Venture Partners, Threshold Ventures, Baseline Ventures, Top Tier Capital Partners, Industry Ventures, Heavybit, and Harrison Metal Capital. Learn more at https://circleci.com.

CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.