Renewals Manager
Posted on 9/21/2023

201-500 employees

Computer Software
Company Overview
CircleCI's mission is to manage change so software teams can innovate faster. We want to empower technology-driven organizations to do their best work – and make engineering teams more productive and innovative by managing change. The company operates a CI/CD platform for enterprises.
AI & Machine Learning

Company Stage

Series F

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK • Remote
Experience Level
Desired Skills
Sales & Account Management
  • Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS) across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth
  • Expertise in negotiating contract renewals with a focus on dollar and logo retention
  • Ability to create and communicate business value
  • C-level poised, confident executive presence and polish, and excellent listening skills
  • Expertise in team selling with sales, customer success, pre-sales, partners and services
  • Experience in a sales function that includes direct customer interaction
  • Works jointly with Customer Success Team to accurately score the health of customers and to Identify and Mitigate renewal risk up to a year ahead of renewal date
  • Excellent organizational skills with the ability to prioritize tasks, take initiative and work proactively with minimal supervision
  • Has a team mentality. Willing to grow and help other teammates grow by offering and accepting wisdom and help when needed
  • Have a strong product understanding, system knowledge and processes to manage a pipeline of opportunity
  • Carry an individual renewal rate target in contract renewal
  • Meet/exceed assigned renewal rate and retention targets
  • Work on a rolling 4 quarter cycle engaging with the broader account team, partners and customer health data to identify renewal risk, and with partner on remedial actions aimed at securing an on-time renewal
  • Identify expansion opportunities to generate additional revenue (upsell/cross-sell) and ensuring that the appropriate account management resources are engaged to maximize the opportunity
  • Manage upsell and expansion opportunities associated with assigned renewals
  • Maintain accurate account, license, contract, and subscription records within and ongoing customer interactions through Gainsight
  • Manage renewals from opportunity to invoice understanding pricing and contractual obligations
  • Predictable Forecasting: demonstrate success in predictably and consistently delivering monthly and quarterly forecast through strong opportunity management
  • Pro-actively identify issues that may impact a renewal and engage all available resources to resolve
  • Track non-renewal, pending and lost renewals including reasons for cancellation
  • Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance
  • Negotiate terms and pricing