Cluster Sales Manager

Job Description

The Role

• Under the general guidance and supervision of the Cluster Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
• To develop in conjunction with the Cluster  Director of Sales & Marketing structures, timely, achievable personal business plan.
• To drive, manage and maintain robust positive relations with all travel trade key accounts and business partners of Accor and the hotel.
• Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
• Maintains a high level of exposure for the hotel through direct sales, telephone and written communications.
• Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity.
• Provide service that is sincere, warm and enthusiastic, ensuring guests’ & colleague’s satisfaction at all times.
• Take time to familiarise yourself with all guests and colleagues, and be committed to service excellence.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and Heartist.
• Maintains professional business confidentiality.
• To adhere to Company and Hotel rules and regulations at all times.
• Flexible to adapt to sudden increase in working hours as per business needs.

Qualifications

• Proven experience as a Sales Manager, preferably in the hospitality industry.
• Strong understanding of F&B operations and Sales strategies.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with clients and stakeholders.
• Creative and strategic thinker with a proactive approach.
• Strong organizational and time management skills.
• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.