Operations Manager

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. 
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! 

Position Summary:

The primary purpose of this position is to supervise, assist, and manage the operations and functions of the terminal.  This includes all personnel located at the terminal and any Drivers that are assigned to this specific area.

Job Functions:

Management

• Manage and oversee all dispatch and assist when necessary
• Oversee customer service and ensure driver payroll/settlements are submitted on time and manifests are in proper status to pay. Ensuring that all documentation needed to pay the driver and bill the customer is scanned/indexed appropriately into the system
• Monitor rates while dispatching to ensure contracted percentage payout is accurate with company standards. Authorize overpayment of contracted pay percentage when necessary
• Supervise office staff: handling employee problems and discipline, and making administrative decisions on unique exceptions/situations
• Oversee and control per diem/demurrage charges at the port/rails
• Monitor LFD’s and cut-off times
• Maintain company owned equipment maintenance and invoice processing
• Communicate and work with all department heads or the persons that are designated, to ensure all policies and procedures are followed at the terminal level

Problem-Solving

• Troubleshoot and handle driver problems and concerns such as: accident reviews, log violations, equipment problems, personality conflicts with Operations/Safety Departments, etc. by using good management and decision-making skills
• Handling driver accidents, repairs, and loans as needed. Submitting accidents and injuries to corporate website
• Reviewing manifests to ensure accuracy and correcting issues as they arise

Generating rates and customer service

• Coordinating with steamship lines on rates, storage, and additional accessorial charges
• Corresponding delivery times to consignees from the shipper/steamship line
• Be familiar with zone/book rates in the area

The duties and responsibilities listed in this Job Description are minimums only.  In no way is this meant to be a complete or exhaustive list of all duties to be performed.  The Company reserves the right to change or add responsibilities as necessary.