INACTIVE
Full-Time
Customer Success Representative
Posted on 4/27/2024
AI-driven precision medicine analytics platform
Data & Analytics
AI & Machine Learning
Junior, Mid, Senior
Remote in USA
Required Skills
Sales
Salesforce
Customer Service
Requirements
- Ability to communicate effectively with patients by telephone and email
- Results oriented, highly energetic, dynamic individual with hands-on mentality
- Proven ability to learn new skills quickly and adapt to new processes smoothly
- Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, patients, etc.)
- Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Prior experience working credit balances
- Highly analytical and detail-oriented
- Demonstrate Tempus' Values by acting with integrity, respect, and trust
- Bachelor’s Degree or Associate's Degree or 2+ years healthcare revenue cycle / billing operations
- Bilingual strongly preferred (Spanish)
- Familiar with laboratory billing, EDI enrollment, payer portals, Quadax a plus
- Experience with Microsoft Office (e.g. Excel, Word) and Google Suite (e.g. Sheets, Docs)
- Salesforce experience a plus
- Experience working with virtual teams a plus
Responsibilities
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks
- Work cross-functionally (e.g., Customer Success, Reimbursement, Sales) to ensure we meet/exceed company goals
- Answer all patient calls and email inquiries to learn about and address their needs, complaints, or other issues related to insurance billing
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
- Understand and strive to meet or exceed call metrics while providing excellent consistent customer service
Tempus specializes in AI-enabled precision medicine, utilizing data and artificial intelligence to accelerate the discovery of novel targets, predict treatment effectiveness, identify clinical trials, and diagnose diseases earlier. The company's analytical machine learning platform leverages expansive clinical and molecular data to enable real-time, data-driven decisions for personalized care and targeted therapies.
Company Stage
Series G
Total Funding
$1.3B
Headquarters
Chicago, Illinois
Founded
2015
Growth & Insights
Headcount
6 month growth
↑ 6%1 year growth
↑ 23%2 year growth
↑ 52%INACTIVE