Full-Time

Account Manager

Personalized Content Team

Posted on 10/28/2024

DEPT

DEPT

1,001-5,000 employees

Digital agency for marketing and technology

Consumer Software
Social Impact

Junior, Mid

Toronto, ON, Canada

Flexible hybrid working policy.

Category
Customer Success Management
Sales & Account Management
Required Skills
Social Media
Requirements
  • Experience delivering a broad range of multi-channel marketing communications including print, event collateral, whitepapers, and digital – social, display, email, landing pages, onsite banners
  • Extremely organised, with the ability to manage and prioritise multiple projects simultaneously
  • Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
  • Highly motivated to learn, grow and improve
  • Personable, approachable, collaborative demeanor and motivating team player
  • Moderate understanding of production and interactive processes
  • Excellent oral and written communication skills
  • Superb planning and organisation ability
  • Ability to manage and develop client and supplier relationships
  • Basic understanding of financials to effectively manage budgets
Responsibilities
  • Manage, draft and review client briefs
  • Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the team’s capacity
  • Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
  • Clearly and effectively distill and transfer client feedback to designers, copywriters
  • Prioritising workloads for the team, and escalating when needed
  • Ensure client requirements are met whilst protecting DEPT® brand values
  • Build and maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
  • Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
  • Ensure high standards are maintained and add value wherever possible
  • Ensure success criteria are met and projects are delivered on time and to budget
  • Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
  • Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
  • Work with the team to determine and test creatives across client owned channels

Dept is a global digital agency that focuses on enhancing businesses' digital presence by combining creativity, technology, and data. They offer a variety of services, including customer experience design, technology engineering, performance marketing, and brand campaigns. Their work includes creating digital products and immersive experiences, such as transforming events into virtual worlds and launching unique virtual apparel. What sets Dept apart from competitors is their tailored approach to digital solutions, which helps drive business growth and fosters strong client relationships. Their goal is to deliver high-quality digital solutions while maintaining a commitment to sustainability, as evidenced by their climate-neutral certification and strategic expansions into new markets.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Amsterdam, Netherlands

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Dept's expansion into Asia Pacific and the US boosts global presence.
  • AI practice aims to drive 10% of revenue by 2025.
  • Growing demand for virtual experiences enhances Dept's immersive offerings.

What critics are saying

  • Rapid expansion may lead to integration challenges across diverse teams.
  • AI revenue goals face hurdles due to evolving technology and regulations.
  • Focus on sustainability may impact profitability if not managed efficiently.

What makes DEPT unique

  • Dept blends creativity, technology, and data for unique digital solutions.
  • Their climate-neutral certification appeals to environmentally conscious clients.
  • Dept's AI-driven personalization aligns with industry leaders like Netflix and Amazon.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Hybrid Work Options

Flexible Work Hours

Mental Health Support

INACTIVE