Simplify Logo

Full-Time

Account Manager

Personalized Content Team

Confirmed live in the last 24 hours

DEPT

DEPT

1-10 employees

Digital agency for marketing and technology

VR & AR
Consumer Software
Social Impact

Junior, Mid

Toronto, ON, Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • Experience delivering a broad range of multi-channel marketing communications including print, event collateral, whitepapers, and digital – social, display, email, landing pages, onsite banners
  • Extremely organised, with the ability to manage and prioritise multiple projects simultaneously
  • You are ambitious with the ability to think strategically, contribute something new to the agency
  • Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
  • Highly motivated to learn, grow and improve
  • Personable, approachable, collaborative demeanor and motivating team player
  • Moderate understanding of production and interactive processes
  • Excellent oral and written communication skills
  • Superb planning and organisation ability
  • Ability to manage and develop client and supplier relationships
  • Basic understanding of financials to effectively manage budgets
Responsibilities
  • Manage, draft and review client briefs
  • Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the team’s capacity
  • Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
  • Clearly and effectively distill and transfer client feedback to designers, copywriters
  • Prioritising workloads for the team, and escalating when needed
  • Ensure client requirements are met whilst protecting DEPT® brand values
  • Build and maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
  • Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
  • Ensure high standards are maintained and add value wherever possible
  • Ensure success criteria are met and projects are delivered on time and to budget
  • Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
  • Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
  • Work with the team to determine and test creatives across client owned channels

Dept is a global digital agency that focuses on enhancing businesses' digital presence by combining creativity, technology, and data. They offer a variety of services, including customer experience design, technology engineering, performance marketing, and brand campaigns. Their work includes creating responsive websites and immersive virtual experiences, such as transforming events into 3D virtual worlds and launching unique virtual apparel. What sets Dept apart from competitors is their tailored approach to digital solutions, which helps drive business growth and fosters strong client relationships. Their goal is to deliver high-quality digital products and services while maintaining a commitment to sustainability, as evidenced by their climate-neutral certification. With a diverse clientele that includes major brands and startups, Dept aims to expand its global reach and continue to be recognized for its innovative projects.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Amsterdam, Netherlands

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working with high-profile clients like Adidas, Samsung, and Patagonia offers significant exposure and career growth opportunities.
  • Dept's focus on innovative projects, such as virtual experiences and AI-driven solutions, provides employees with cutting-edge work experiences.
  • The company's commitment to diversity, equity, and inclusion, highlighted by the appointment of Sandra Masiliso, fosters a supportive and inclusive work environment.

What critics are saying

  • The rapid pace of acquisitions and expansions could lead to integration challenges and cultural misalignment within the company.
  • The competitive digital agency landscape requires continuous innovation to maintain a leading position, which can be resource-intensive.

What makes DEPT unique

  • Dept's unique blend of creativity, technology, and data sets it apart from traditional digital agencies that may focus on only one or two of these elements.
  • Their commitment to sustainability, evidenced by their climate-neutral certification, appeals to environmentally conscious clients, unlike many competitors.
  • Dept's strategic acquisitions and global expansion, such as the recent acquisition of Raybeam and entry into the Asia Pacific market, demonstrate a proactive approach to growth and diversification.